Senior VIP Desktop Support Engineer

Atyeti Inc; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Atyeti Inc. in Mumbai is seeking a VIP/Executive Desktop Support specialist to provide high-touch IT support for senior leaders and high-priority users.

You will troubleshoot Windows 10/11, Microsoft 365, Outlook and Teams, with onsite support and occasional travel to APAC offices. The role requires ITIL-driven incident management, ServiceNow proficiency, and collaboration with infrastructure, security and external vendors.

Qualifications

• Mandatory: Current or previous experience in VIP/Executive Desktop Support or equivalent white-glove IT support.
• Strong hands-on experience supporting Windows 10/11 and Microsoft 365/Office 365.
• Experience with Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot.
• Experience supporting VPN, MFA, remote access and basic network troubleshooting.
• Hands-on exposure to AV/conferencing and telephony systems; Cisco/Crestron knowledge is desirable.
• Strong customer service, communication, troubleshooting and problem-solving skills.
• Experience with ITSM tools such as ServiceNow and understanding of ITIL Incident/Service Request/Problem Management.
• ITIL certification and Microsoft certifications are desirable.
• Private Equity/Financial Services experience is an advantage but not mandatory.

Responsibilities

• Provide responsive VIP/Executive Desktop Support to senior management and high-priority users.
• Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues.
• Provide onsite support and assist other APAC offices, including travel when required.
• Support AV, conference-room and telephony systems.
• Troubleshoot LAN/WAN, Wi-Fi, VPN and connectivity issues.
• Handle user onboarding, transfers and offboarding, including device and access setup.
• Manage tickets and incidents within defined SLAs, following ITIL processes.
• Coordinate with infrastructure, security and external vendors to resolve issues.
• Maintain documentation and deliver a consistently high-quality user experience.
• Be flexible to provide support outside core working hours when required.

Skills

VIP/Executive Desktop Support

Windows 10/11

Microsoft 365

Active Directory

Azure/Azure AD

Intune/Endpoint Manager

SCCM

Autopilot

VPN

MFA

AV/Conferencing

Telephony systems

ITIL/ITSM (ServiceNow)

Private Equity/Financial Services

Cisco/Crestron knowledge

Tools

ServiceNow

Endpoint Manager (Intune)

Job description

• Provide responsive VIP/Executive Desktop Support to senior management and high-priority users.
• Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues.
• Provide onsite support and assist other APAC offices, including travel when required.
• Support AV, conference-room and telephony systems.
• Troubleshoot basic LAN/WAN, Wi-Fi, VPN and connectivity issues.
• Handle user onboarding, transfers and offboarding, including device and access setup.
• Manage tickets and incidents within defined SLAs, following ITIL processes.
• Coordinate with infrastructure, security and external vendors to resolve issues.
• Maintain documentation and deliver a consistently high-quality user experience.
• Be flexible to provide support outside core working hours when required.

Required Qualifications

• Mandatory: Current or previous experience in VIP/Executive Desktop Support or equivalent white-glove IT support.
• Strong hands-on experience supporting Windows 10/11 and Microsoft 365/Office 365.
• Experience with Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot.
• Experience supporting VPN, MFA, remote access and basic network troubleshooting.
• Hands-on exposure to AV/conferencing and telephony systems; Cisco/Crestron knowledge is desirable.
• Strong customer service, communication, troubleshooting and problem-solving skills.
• Experience with ITSM tools such as ServiceNow and understanding of ITIL Incident/Service Request/Problem Management.
• ITIL certification and Microsoft certifications are desirable.
• Private Equity/Financial Services experience is an advantage but not mandatory.