Senior Travel Consultant - Temporary

BCD Travel; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

BCD Travel in Mumbai, India, is seeking a Senior Travel Consultant for a 3-month temporary contract. You will handle incoming travel requests via phone and email, delivering expert travel consultation to business customers and upselling related products while maintaining accuracy in a global, multi-regional setup.

You will be the primary contact for customers, respond to inquiries, coach junior consultants when needed, and collaborate with the team to ensure daily operations and policy adherence

Qualifications

• Advanced skills on GDS Amadeus.
• Strong verbal and written communication in English.
• Ability to manage multiple requests in a high-volume environment.

Responsibilities

• Handle incoming travel requests via phone and email.
• Provide expert travel consultation to business customers and upsell related products.
• Collaborate with team to ensure day-to-day operations and policy adherence.
• Coach junior consultants when team lead is absent.
• Respond to inquiries promptly and maintain high service standards.

Skills

GDS Amadeus

English communication

Attention to detail

Customer service

Team collaboration

Job description

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Date: Sep 28, 2026

Location: IN, Mumbai, Office, India, APAC

Shape what's next with BCD

Senior Travel Consultant, ERM

Full time, Mumbai, India

This is a 3 month Temporary Contract

The Senior Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned
• Meet individual and team goals

What You'll Bring

• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast-paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi-regional operations setup
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service and problem resolution skills

Why you'll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

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Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Work at the forefront of travel technology and help shape the future of business travel

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Work From Anywhere opportunity for 60 days per year

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles efficiently. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail] .