Senior Travel Consultant,ERM,Mumbai

BCD; Mumbai; On-site; INR 900,000 - 1,350,000; Full time

Job summary

BCD Travel in Mumbai is seeking a Senior Travel Consultant, ERM to handle requests via phone and email, provide active travel consultation to business customers, including travel details and upselling related products, in a global, multi-regional setup.

You will work independently on requests, take initiative to assist, and collaborate with the team to provide day-to-day support, respond to questions, and guide on policies and procedures.

Qualifications

• 5+ years experience in ERM, marine, offshore, or crew travel.
• Hands-on experience managing crew movements, rotations, and disruption handling.
• Strong attention to detail and ability to perform under pressure.
• Able to work in a fast-paced, 24/7 service environment.
• Collaborate effectively within a global, multi-regional operations setup.
• Knowledge of travel industry policies and processes.
• Advanced skills on GDS Amadeus

Responsibilities

• Expertly use the appropriate BCD Travel tools and systems to complete requests.
• Anticipate and provide assistance on potential challenges for the customer.
• Respond to the customer promptly with undivided attention to the request.
• Review operational processes and the commercial relationship with the customer and suggest improvements.
• Perform quality management and assist in projects as assigned.
• Meet individual and team goals.

Skills

Crew travel management

GDS Amadeus

English communication

Multi-regional operations

Customer service

Tools

GDS Amadeus

Job description

Senior Travel Consultant, ERM

Full time, Mumbai, India

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up‑selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned
• Meet individual and team goals

What You'll Bring

• Proven experience of over 5 years+ in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service and problem resolution skills

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales.

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Work at the forefront of travel technology and help shape the future of business travel

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Work From Anywhere opportunity for 60 days per year