Senior Travel Consultant,ERM,Mumbai

BCD Travel; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Flexible working hours

Remote work options

Global exposure and travel perks

Comprehensive wellbeing program

Job summary

BCD Travel in Mumbai seeks a Senior Travel Consultant, ERM to handle customer requests across phone and email channels, delivering expert travel advice and upselling related products. You will operate in a global, multi-regional setting and act as a primary contact for customers and team members.

You will manage crew movements, rotations, and disruption handling, collaborating with the global operations team to maintain service levels in a 24/7 environment.

Qualifications

• 5+ years in ERM, marine, offshore, or crew travel environments.
• Experience handling crew movements, rotations, and disruptions.
• Strong attention to detail with ability to perform under pressure.
• Excellent English verbal and written communication.

Responsibilities

• Use BCD Travel tools to complete customer requests accurately.
• Provide travel consultation and upsell related products.
• Respond promptly to customers across channels.
• Collaborate with global teams and coach others when needed.
• Participate in projects related to operations and process improvements.
• Meet individual and team performance goals.

Skills

Crew travel management

Multi-channel support

English communication

Problem solving

Attention to detail

Team collaboration

Tools

Amadeus GDS

Job description

Senior Travel Consultant, ERM

Full time, Mumbai, India

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up‑selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned
• Meet individual and team goals

What You'll Bring

• Proven experience of over 5 years+ in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service and problem resolution skills

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales.

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Work at the forefront of travel technology and help shape the future of business travel

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Work From Anywhere opportunity for 60 days per year