Marine Senior Travel Consultant Mumbai

BCD Travel; Mumbai; Sur place; INR 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Remote opportunities

Career growth

Generous vacation

Wellbeing tools

Travel industry perks

Inclusive environment

Work from Anywhere 60 days/yr

Résumé du poste

BCD Travel is seeking a Senior Travel Consultant (ERM) in Mumbai, India. You will report to Tanvi Dedhia and work in a fast-paced, global team handling crew travel, offshore and marine movements with 24/7 support.

The role requires 5+ years in ERM/crew travel, strong GDS Amadeus skills, and excellent English communication. Inquiries may be directed to Amrita Upadhyaya, Senior Talent Acquisition Partner.

Qualifications

• 5+ years in ERM, marine, offshore, or crew travel environments.
• Experience managing crew movements, rotations, and disruption handling.
• Strong attention to detail with ability to perform under pressure.
• Comfortable in a fast-paced, 24/7 service environment.
• Collaborate effectively within a global, multi-regional operations setup.

Responsabilités

• Expertly use the appropriate BCD Travel tools and systems to complete requests.
• Anticipate and provide assistance on potential challenges for the customer.
• Respond to customers promptly with undivided attention to requests.
• Review operational processes and the commercial relationship with customers; suggest improvements.
• Perform quality management and assist in projects as assigned.
• Meet individual and team goals.

Connaissances

Customer service

Problem resolution

Multitasking

English communication

Team collaboration

Attention to detail

Outils

Amadeus GDS

Description du poste

Job Description:

Shape What's Next With BCD Senior Travel Consultant, ERM Full time, Mumbai, India You will report to Tanvi Dedhia If you have any inquiries, please contact Amrita Upadhyaya, Senior Talent Acquisition Partner

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned
• Meet individual and team goals

What You'll Bring

• Proven experience of 5 years+ in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service and problem resolution skills

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by exploring our career site and checking out our social media:

• Career site BCD
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.bcdtravel.com/blog/

What’s In It For You

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].

Requirements: