Senior Training Manager

Urban Company; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Urban Company is seeking an experienced Trainer for our Cleaning category to join our dynamic team. The Trainer will lead training initiatives for home cleaning professionals across our cities, delivering both technical SOPs and behavior training to partners.

You will develop content, mentor a team of trainers, and collaborate with cross-functional teams to raise service quality and customer satisfaction in a fast-paced marketplace.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in top-tier Hotels, Facility Management, or Startups with a focus on training.
• Proven leadership and communication skills to inspire teams.
• Experience in developing and delivering training content for blue-collar workers.
• Excellent organizational skills to manage multiple tasks in a fast-paced environment.

Responsibilities

• Lead all training programs for professionals offering home cleaning services in allotted city.
• Develop and refine training content, ensuring it aligns with industry standards and best practices.
• Provide hands-on training and support to professional partners on standard operating procedures (SOPs).
• Implement strategies to improve service quality through training interventions.
• Lead a team of trainers, providing guidance to ensure consistent training delivery across locations.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions.
• Stay updated on industry trends and best practices in training for blue-collar workers.

Skills

Leadership

Communication

Team management

Training content

Organization

Adaptability

Customer focus

Education

Bachelor's degree in Hospitality Management or related field

Job description

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfil this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Job Description:

We are seeking an experienced Trainer for our Cleaning Category to join our dynamic team. The Trainer will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer experience.

What You'll Do:

• Lead all training programs for professionals offering home cleaning services in allotted city.
• Develop and refine training content, ensuring it aligns with industry standards and best practices.
• Provide hands‑on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services.
• Implement strategies to improve service quality through training interventions.
• Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery across all locations.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs.
• Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps.
• Stay updated on industry trends and best practices in training and development for blue‑collar workers.

What We Need:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in top‑tier Hotels, Facility Management, or Startups, with a focus on training and development.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
• Demonstrated expertise in developing and delivering training content for blue‑collar workers.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks
• simultaneously.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences and driving continuous improvement.

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.