Senior Technology Operations and Support Engineer, Network & Telephony

Ralph Lauren Corporation; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Senior Network Engineer to oversee global retail network infrastructure, SD-WAN, WAN/LAN design, and telephony integrations. You will manage routers, switches, firewalls, VPNs, and Wi-Fi across regional sites and lead enterprise-grade projects.

The role demands 9–12 years in enterprise networking, strong routing/switching and security skills, and experience with monitoring platforms.

Qualifications

• 9–12 years of progressive experience in enterprise network engineering and operations.
• Strong knowledge of Routing & Switching (BGP, OSPF, EIGRP, VRRP), VLANs, QoS, and security (ACLs, ZBFW, VPN).
• Experience with SD-WAN solutions and wireless deployments; hands-on with monitoring platforms.
• Proven ability to lead design, deployment, and RCA in multi-region, global environments.
• Change, incident management, and robust documentation practices; ITIL familiarity.

Responsibilities

• Provide advanced connectivity troubleshooting for retail operations and global initiatives.
• Own end-to-end management of retail routers, switches, firewalls, and VPNs across sites.
• Lead network design, deployment, and optimization across regions with scalability and security.
• Perform remote device configurations for moves/adds/changes and hardware replacements.
• Mentor junior engineers and ensure ITIL-compliant change/documentation practices.

Skills

L3/L2 Network Engineering

Routing & Switching

Security: ACLs & VPN

SD-WAN: Cisco SD-WAN

Telephony & Collaboration: Zoom Phone

Network Monitoring: SolarWinds

Leadership & Mentoring

ITIL Process Knowledge

Tools

SolarWinds

Meraki Dashboard

Cisco Wireless Controller

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Assist with managing the Retail Network Infrastructure daily operations and network-based telephony solutions. Perform system maintenance, identify trends and provide reporting for outages and resolutions. Will be responsible for several different types of network designs installed across the regions including Cisco, Cisco Meraki, Cloudgenix and traditional WAN, IWAN and SDWAN.

ESSENTIAL DUTIES & RESPONSIBILITIES

Key Responsibilities

• Provide advanced connectivity troubleshooting and support in response to Help Desk escalations, Retail Operations requirements, and global store technology initiatives.
• Own end-to-end responsibility for all retail-installed routers, switches, firewalls, wireless access points, VPNs, and telephony connectivity across global sites.
• Lead management of wired and wireless infrastructure using enterprise-grade tool platforms (Cisco, Meraki, Palo Alto, Cradlepoint, Cloudgenix, SolarWinds, etc.).
• Perform advanced remote device configuration for moves, adds, and changes (MAC), SEV 1 hardware replacements, and new store openings.
• Design, implement, and optimize LAN/WAN, SD-WAN, and VPN connectivity, ensuring scalability, redundancy, and compliance with enterprise security policies.
• Actively participate in root cause analysis (RCA) for complex, recurring issues and implement long-term fixes to prevent re-occurrence.
• Review and fine-tune monitoring and alerting platforms, ensuring data accuracy and taking proactive actions before issues impact operations.
• Lead Zoom Telephony management – advanced troubleshooting, configuration, call flow management, and integration with other collaboration tools.
• Contribute to network architecture design, documentation, and knowledge sharing, ensuring alignment with global IT retail strategy.
• Mentor junior engineers and collaborate with cross-functional teams to strengthen operational excellence.
• Ensure all changes follow ITIL best practices and proper documentation/audit trails are maintained.

EXPERIENCE, SKILLS & KNOWLEDGE

SKILLS/QUALIFICATIONS:

• Deep technical expertise in enterprise network infrastructure with 9–12 years of experience in L2/L3 network engineering and operations.
• Strong knowledge of:
• Routing & Switching: BGP, OSPF, EIGRP, HSRP/VRRP, VLANs, QoS, STP
• Security: ACLs, Zone-Based Firewall (ZBFW), VPN (site-to-site & remote access), IDS/IPS
• SD-WAN Solutions: Cisco SD-WAN, Palo Alto Prisma, Cloudgenix, Cradlepoint
• Wireless Technologies: Meraki and Cisco Wireless Controller-based deployments
• Telephony & Collaboration: Zoom Phone, Cisco CUCM, VoIP call routing and troubleshooting
• Hands-on expertise with network monitoring and management platforms (SolarWinds, Meraki Dashboard, etc.).
• Experience leading network design, deployment, and optimization projects across multi-region enterprise environments.
• Proven analytical and problem-solving skills, with experience in RCA and implementation of permanent fixes.
• Strong experience in change management, incident management, and documentation.
• Ability to work in high-pressure environments with global teams and stakeholders.
• Excellent communication and leadership skills, with the ability to mentor and guide team members.
• Professional certifications (preferred but not mandatory):
• CCNP / CCIE (Cisco)
• ITIL Foundation.

Professional Experience

• 9–12 years of progressive experience in network engineering and operations.
• Demonstrated success in handling L2 and L3 escalations and complex enterprise network issues.
• Experience in global, multi-vendor environments with proven ability to align with business and technology needs
• Ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
• Strong interpersonal and communication skills, both written and verbal
• Skilled at working within a team-oriented, collaborative environment