PositionSummary:
Matrix reports to(Title):
Director / as applicable based onteam alignment
Direct Reports:
Department:
Network Services
TheConsultant Network Engineerprovides enterprise data networking engineering, services, consulting, andsupport in a Fortune 100 environment with national reach. The role developsand supports solutions that meet HCA network requirements, businessobjectives, service-level expectations, and operational standards.
The position works across NetworkServices, business partners, vendors, IT&S/ITG personnel, customer-supportfunctions, and end users. Depending on team assignment, responsibilities mayinclude advanced break/fix support, critical escalations and Major IncidentResponse Team
(MIRT)engagement, as well as broader network engineering, design, troubleshooting,integration, and project delivery.
Successfulcandidates are collaborative, customer-focused, technically strong,responsive, and able to work independently when needed.
Responsibilities:
EnterpriseNetwork Engineering & Advanced Troubleshooting
- Deploy and maintaincomplex nationwide enterprise WAN/LAN solutions using bestpracticeswitching/routing technologies and topologies.
- Troubleshoot andanalyze network traffic across switches, routers, firewalls, wireless, andrelated network technologies.
- Configure andtroubleshoot routing technologies and protocols, including OSPF/BGP, IPadvertising/filtering/redistribution, Quality of Service, and IP multicast.
- Support Layer 1 andLayer 2 technologies, IP addressing and variable-length subnet masking, andenterprise WAN technologies such as MPLS, VPLS, Metro-E, and other supportedcircuits/services.
- Configure,troubleshoot, and support network security, remote-access/VPN, andloadbalancing technologies; product examples may include Cisco ASA, CheckPoint, Juniper SSL, Citrix NetScaler, Meraki, AnyConnect, Zscaler, F5, andA10.
- Troubleshoot/configuredata center and software-defined networking technologies, includingtechnologies such as Nexus, ACI, and VXLAN, as applicable to team scope.
- Performsoftware/hardware device upgrades, LAN equipment configuration/provisioning,and network adds/moves/changes.
- Provide engineeringconsultation for Level III network troubleshooting/problem resolution,protocol analysis, and network trace/capture/analysis.
- Analyze end-to-enddata flows and traffic patterns and perform network impact analysis,modeling, and capacity planning.
ServiceDelivery & Incident Response
- Provide enterprisenetwork support and respond promptly to operational issues, customerescalations, and service-impacting events.
- For teams withincident responsibilities, provide top-tier break/fix support, engage incritical escalations and MIRT events, and maintain timely, accurate ticketstatus.
- Use networkmonitoring, logging, event-management, and terminal tools to supporttroubleshooting and operational visibility.
- Create, maintain,and follow network standards, best practices, policies/procedures,documentation, and enterprise-level network diagrams.
- Supportcertification, Proof of Concept, and/or integration testing for networkproducts and technologies.
- Work with vendorsand internal technical teams on product implementations, design enhancements,troubleshooting, and integration of new technologies.
- Meet applicablechange-management, project-management, and problem-management requirementsand apply ITIL practices where required.
- Act as a technicalresource for projects and efforts, ensuring assigned work is completedaccurately and on time.
Education & Experience:
- Associate's orBachelor's degree in an IT-related field preferred, depending on teamassignment.
- 6 years of relevantenterprise networking, network support, administration, engineering, orrelated experience.
- This is anindividual-contributor role; direct people-management responsibility is notexpected.
MustHave Skills
- Cisco datanetworking technologies and enterprise LAN/WAN support.
- In-depthunderstanding of the 7-layer OSI model.
- Layer 1 technologies, including fiber/copper cabling, patch panels, and connector types.
- Layer 2 technologies, including trunking, VLANs, spanning tree, and related switching concepts.
- Layer 3 routing technologies, including OSPF, BGP, route filtering/redistribution, VRFs, QoS, ACLs, and related enterprise routing concepts.
- IP addressing, variable-length subnet masking, and IP management standards.
- Network monitoring, logging, event, and packet-analysis tools, including experience with tools such as NetFlow, SNMP, logging, Wireshark, or similar platforms.
- Network security technologies and troubleshooting, including ACLs, route maps, firewalls, and routing-protocol authentication.
- Remote-access/VPN technologies and enterprise network services such as AAA, DHCP, DNS, ICMP, SNMP, and NTP.
- Understanding of end-to-end data flows and traffic patterns and strong network troubleshooting/problem-determination skills.
- Ability to work within change-management and project-delivery processes in a large enterprise environment.
Nice toHave Skills
- Experience withSoftware Defined Networking and data center technologies such as Cisco ACI,Nexus, or VXLAN.
- Knowledge of theServiceNow ticketing system.
- Administration,deployment, and troubleshooting experience with complex nationwide enterpriseWAN/LAN environments.
- CCNA Wireless orCCNA Security, or comparable specialty experience.
Licenses,Certifications & Training:
- CiscoCCNA or equivalent experience required
Knowledge,Skills, Abilities, Behaviors:
- Excellent writtenand oral communication skills, including the ability to communicate technicalissues and recommendations clearly.
- Collaborative,customer-focused approach and ability to work effectively in a close teamenvironment.
- Ability to functionautonomously when needed and manage multiple priorities with accuracy andownership.
- High degree ofinitiative, self-motivation, responsiveness, responsibility, and reliability.
- Strongproblem-management and project-support skills with attention to servicelevels, standards, and documentation.
WorkingConditions & Possible Physical Demands:
After-hoursand/or weekend work may be required occasionally.
On-callparticipation may be required based on team assignment.
Possibleprolonged sitting at a workstation.
Professionalconduct is required at work locations and customer sites.