Senior Technology Operations and Support Engineer, Network & Telephony

Ralph Lauren; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Ralph Lauren in Bengaluru is looking for a Network Manager to oversee daily operations of the Retail Network Infrastructure. Responsibilities include managing network devices such as routers and switches, performing maintenance, troubleshooting connectivity issues, and ensuring effective communication with the Retail Operations team. The ideal candidate will possess an in-depth understanding of network concepts and have a minimum of 5-8 years of relevant experience. Strong technical and interpersonal skills are essential for success in this role.

Qualifications

• Minimum 5-8 years of work experience in network management.
• In-depth understanding of local and wide area network concepts.
• Proven analytical and problem-solving skills.

Responsibilities

• Provide connectivity troubleshooting and support.
• Manage wired and wireless infrastructure.
• Perform system maintenance and report on outages.

Skills

IP routing

Switching technologies

VLANs

Cisco equipment

Troubleshooting

Communication skills

Tools

Cisco

Cisco Meraki

CloudGenix

SolarWinds

Job description

Assist with managing the Retail Network Infrastructure daily operations and network-based telephony solutions. Perform system maintenance, identify trends and provide reporting for outages and resolutions. Will be responsible for several different types of network designs installed across the regions including Cisco, Cisco Meraki, CloudGenix and traditional WAN, IWAN and SDWAN.

Key Responsibilities

• Provide connectivity troubleshooting and support in response to Help Desk service requests and Retail Operations business needs.
• Responsible for all Retail installed routers, switches, wireless access points and telephony connectivity.
• Management of the wired and wireless infrastructure using tool platforms from our various hardware providers, Cisco, Meraki, Cradlepoint, CloudGenix, SolarWinds.
• Remote device configuration for MAC work or for SEV 1 hardware replacement.
• Utilize change management best practices and reporting processes.
• Review monitoring tool platforms, audit for accuracy, and take necessary actions when alerts are generated.
• Zoom telephony, troubleshoot issues, and assist with configuration and management of the platform.

Skills/Qualifications

Qualified candidates must have an in-depth understanding of local and wide area network concepts – IP routing, switching technologies, VLANs, ACLs, ZBFW, SDWAN, Cisco equipment and operating systems, including configuration. Strong technical, troubleshooting, written and oral communication skills with a proven track record for success are imperative.

Professional Experience

• Minimum 5-8 years of work experience.
• Proven analytical and problem‑solving skills.
• Collects operational data, analyzes results, and monitors variances.
• Ability to effectively prioritize and execute multiple tasks in a high‑pressure environment.Organized, with a keen attention to detail.
• Strong interpersonal and communication skills, both written and verbal.

Skilled at working within a team‑oriented, collaborative environment.