Senior Technology Business Analyst

Conduent; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Conduent in Bengaluru, India seeks a requirements analyst with deep healthcare payer domain knowledge to work with state business users, SMEs and clients to elicit, document, and translate requirements into use cases and process maps. You will collaborate with development teams to define GUI and platform requirements and ensure clear documentation across stakeholders.

You will review and create RTMs, ensure traceability, and communicate effectively with QA, dev teams and clients throughout

Qualifications

• Must have deep understanding of the healthcare payer space.
• Prior experience in implementing/maintaining commercial payer solutions and/or Medicaid MMIS is required.
• Experience with claims processing and adjudication concepts, plus member enrolment and care management knowledge.

Responsibilities

• Interact with State Business Users, SMEs, external users and Client Business Analysts to solicit requirements and translate them into use cases and process maps.
• Document requirements gaps and create RTMs, functional/non-functional specs, data requirements, constraints and current-to-future state maps.
• Define processes for requirement solicitation, documentation and handoff; work with development teams to clarify requirements.

Skills

Healthcare payer domain

Payer solution / Medicaid MMIS

Claims processing & adjudication

Enrollment & care management concepts

Requirements elicitation & doc

Use case & process mapping

GUI/platform requirements

Communication skills

SQL basics

Troubleshooting

Tools

MS Visio

Jira

Azure DevOps

SQL Server

Job description

1. Must have very good understanding of the healthcare payer space.
2. Must have a prior experience in implementing/maintenance of commercial payer solution and/or Medicaid system (MMIS)
3. Must have good experience with claims processing and adjudication concepts, along with the member enrolment and care management concepts.
4. Must be able to work with the clients to create/gather requirements and document them according to standards. 5. Candidate will have the responsibility of Interacting with State Business Users, internal SMEs, external users and Client Business Analysts to solicit business requirements and translate them in the form of use cases, process maps, requirements matrix for the application.
5. 6. Others include Documenting requirements gaps and process artifacts including project objective, functional system requirements, non-functional system requirements, data requirements, constraints, assumptions and current state process analysis and future state process maps.
6. 7. Must adhere to (or if needed, define) the processes for requirement solicitation, documentation and hand off.
7. 8. Should work closely with the development team to elucidate the requirements, enable constructive discussions / brainstorming sessions to implement the best-in-class solution.
8. 9. Should have basic understanding of concepts like web services, relational databases etc.,
9. 10. Should be able to run SQL queries and perform basic system analysis.
10. 11. Should be able to troubleshoot critical issues and triage with the team to resolve the issue.
11. 12. Should work closely with the client and development team during the stages of development, and conduct demos at completion of milestone, track and close feedback from such demos
12. 13. Must have excellent written and spoken communication skills. 12. Should be able to multitask between internal team and clients based on priority tasks
13. 14. Work Closely with Dev, architecture and Design teams to define the GUI view and platform requirements, which is the foundation of the product.
14. Skills Preferred skills:

Skills Preferred skills:

1. Capability to think out-of-the-box to create new solutions as needed.
2. Prior experience as a QA or Developer in a healthcare system would be helpful though not mandatory.
3. Ability to validate Test scenarios and test plans, test data.
4. Should be able to Review requirements, documentation and create Requirements Traceability matrix (RTM)
5. Should have excellent communication (written and spoken) skills to engage with different stake holders like QA/dev team, clients, end users of Clients and Business Units.
6. Ability to assess current functionality available in a product vis a vis market trends, regulatory requirements to be implemented in future version of the product.
7. Ability to drive and share the requirements with Technical and Architects regarding product features to be implemented. Optional Tools usage
8. MS Visio to define the different views like System, technical, functional and role-based view.
9. Awareness defect tracking and version control tools like Jira, DevOps Azure
10. SQL Server client to write data queries to validate data updated in the database table.