Healthcare-Business Analyst

Infosys; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Infosys seeks a Domain/Business Consultant or Business Analyst with deep US Healthcare experience. You will collaborate with client leads and cross-functional teams to gather requirements, model processes, and define acceptance criteria for IT solutions in an Agile environment.

You will groom backlogs, write user stories, participate in UAT, and ensure alignment between business needs and technology. Strong communication and global awareness are essential.

Qualifications

• Relevant experience as a Domain / Business Consultant or Business Analyst in US Healthcare industry.
• Experience in driving meetings with client business leads & cross-functional stakeholders.
• Proficient in SDLC phases: requirements gathering, use-case modeling, data analysis, specs, UAT, scheduling, training material.
• Familiar with visual/design-thinking approaches like personas, journeys, story maps and agile lightweight methods.

Responsibilities

• Lead and manage meetings with client stakeholders and cross-functional teams.
• Groom and refine product backlog; write user stories and acceptance criteria.
• Collaborate with Product Owners to translate requirements into IT solutions.
• Drive account-level strategic initiatives and identify growth opportunities.

Skills

Domain expertise

Business analysis

Stakeholder management

Communication skills

Agile mindset

Tools

Jira

Rally

RRC

RTC

Job description

Relevant experience as a Domain / Business Consultant or Business Analyst or an Industry Practitioner in US Healthcare Industry and related best practices.

• Extensive experience in at least one or more of the industry segments & awareness of the latest business & industry trends a. MEDICARE b. MEDICAID c. Plan & Product d. Member e. Claims f. Clinical & Care Management g. PBM - Pharmacy
• Proficient in all phases of the System Development Life Cycle e.g. gathering requirements, modelling use cases, analyzing data, developing technical specifications, resolving issues, user acceptance testing, tracking schedules & tasks and documenting processes for training manuals.
• Experience in driving meetings with client business leads & cross functional stakeholders.
• Conversant with more visual, more design-thinking based, and more agile lightweight approaches such as customer personas, customer journeys, story maps, etc.
• Excellent soft skills - written and verbal communication
• Global exposure to a multi-cultural organization structure
• Drive Business requirements grooming sessions to develop product backlog and elaborate functional specifications for an IT solution, using ALM tools like Jira, Rally, RRC & RTC.
• Document as-is & to-be Business processes, assessing the Business models, systems, and integration with technology.
• Work closely with Product Owners and Business Stakeholders to analyse requirements & prepare Product Backlog items.
• Prepare user stories, prepare acceptance criteria for user stories, and manage product backlog, with prioritization.
• For stakeholders and customers, act as a bridge between the Business requirements and the technology solutions and testing.
• Expertise in Software dev. lifecycle and working experience in Agile methodologies & tools.
• Experienced in Leading & Managing Agile projects, Team, SLAs, Operations, SOW compliance, Risks, Quality & Budget.
• Participate in account / unit level strategic initiatives
• Identify new growth opportunities and support proposal and solution activities
• Good understanding of project management activities and project budgeting

Besides the professional qualifications of the candidates, we attach importance to personality traits. These include:

• Design thinker with ability to think out of the box, with focus on customer orientation.
• High degree of initiative and flexibility; adaptability to new environment & evolving nature of work
• Strong analytical skills, inquisitiveness to acquire new skills and enhance personal knowledge.
• Excellent Team player
• Leading by example