Senior Technical Writer [T500-24097]

Delta Air Lines; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global airline leader is looking for a Technical Writer in Bengaluru, India. The role involves developing and managing aircraft technical instructions while ensuring compliance with FAA regulations. Candidates should possess an Aircraft Maintenance Engineering license and have 8-12 years of technical writing experience, especially with aircraft maintenance manuals. Strong communication skills and knowledge of structured authoring are essential to thrive in this collaborative environment involving diverse teams.

Qualifications

• 8-12 years of experience in technical writing.
• Thorough knowledge of aircraft maintenance manuals.
• Ability to work with diverse teams.

Responsibilities

• Develop and manage aircraft technical instructions.
• Ensure compliance with FAA regulations.
• Collaborate with multiple departments for manual content.

Skills

Technical writing

Project management

Communication skills

Documentation knowledge

Computer skills

Education

Aircraft Maintenance Engineering license (or applicable degree)

Tools

MS Office products

Adobe Professional

CORENA Studio

Epic Editor

Job description

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

How you’ll help us Keep Climbing (overview & key responsibilities):

• Responsible for overall development, authoring, and management of aircraft technical instructions utilized on Delta’s fleet of aircraft and/or engines.
• Must ensure compliance to FAA Regulations, Engineering documentation, and other substantiating data as outlined in the Technical Operation Policies & Procedures (TOPP).
• Must work closely with numerous departments including Line Maintenance, Base Maintenance, Quality Assurance, Quality Control, Engineering, Maintenance, Materials, Production Control, Supplier Operations and others to ensure all aircraft manual content meets FAA, ATA, and Delta standards.
• Must ensure safety conscious behaviors are incorporated into all procedures.
• Position requires a thorough knowledge of commercial aviation documentation and guidance specifications (i.e. ATA 100, iSpec2200, S1000D, and etc).

What you need to succeed (minimum qualifications):

• Aircraft Maintenance Engineering license (or applicable degree) with direct experience as a Technical Writer.
• 8-12 years of experience required.
• Must have previous aircraft maintenance experience with thorough knowledge and understanding of aircraft manuals (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Engine Maintenance Manual (EMM), etc. used for inspecting, troubleshooting and repairing of aircraft and engines.
• Should be a self-starter with excellent written and verbal communications skills, able to handle several projects simultaneously with minimum supervision, must be well-organized, and able to prioritize work to meet established deadlines.
• Must have very strong computer skills with knowledge and experience in structured authoring preferred (SGML, S1000D, XML, and etc).
• Must embrace diverse people, thinking, and styles.
• Guide and mentor "Engineers" within the WISG team to deliver on key business objectives.
• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What will give you a competitive edge (preferred qualifications):

• Experience in MS Office products, Epic Editor, CORENA Studio, MS Office products and Adobe Professional highly preferred.
• Being an innovative thinker with a positive outlook, a vision for software improvements, and continual drive toward process improvements.