Senior Technical Writer

Guidewire Software; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Guidewire Software in Bengaluru, India seeks an experienced Content Designer to craft technical content for our enterprise software platform, services, and APIs. You will collaborate closely with developers, product managers, and UX designers to design information experiences in short release cycles.

You will apply information architecture, metadata, and AI-driven content practices, leveraging analytics and feedback to prioritize improvements and ensure high-quality content delivery across a

Qualifications

• 5+ years of experience creating content for enterprise software applications.
• Excellent writing and communication skills.
• Strong technical aptitude and ability to illustrate features with code samples.
• Knowledge of content development principles, including information architecture, modular content, metadata, and information delivery.
• Understanding of web applications and cloud platforms such as AWS or Azure.
• Ability to gather information from subject matter experts and learn quickly by experimentation.
• Collaborative mindset with openness to feedback and continuous improvement.
• Familiarity with AI concepts such as prompting, grounding, retrieval, and evaluation; design content for AI use.
• Experience working in a distributed global team environment.

Responsibilities

• Plan and design targeted information experiences in short release cycles.
• Create and maintain technical content for our platform, applications, services, and APIs.
• Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.
• Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.
• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.
• Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.

Skills

Content writing

Technical writing

Information architecture

Metadata and taxonomy

Cloud platforms (AWS/Azure)

AI content concepts (prompting, search

Collaborative/feedback oriented

Distributed global team experience

Tools

Git/GitHub

Markdown

DITA

Docusaurus

Job description

Key responsibilities

• Work closely with developers, product managers, and user experience designers to plan and design targeted information experiences in short release cycles.
• Create and maintain technical content for our platform, applications, services, and APIs.
• Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.
• Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.
• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.
• Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.
  

Required skills and experience

• 5+ years of experience creating content for enterprise software applications.
• Excellent writing and communication skills.
• Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.
• Knowledge of content development principles and practices, including information architecture, modular structured content, metadata, and information delivery.
• Understanding of web applications and cloud platforms, such as AWS or Azure.
• Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.
• A collaborative mindset with openness to feedback, and a desire for continuous improvement.
• Familiarity with core AI concepts such as prompting, grounding, retrieval, and evaluation.
  You do not need to be a data scientist, but you should understand how AI systems retrieve and use content and be able to design content accordingly.
• Comfort working in a distributed global team environment.
  

Preferably, you also have some of the following

• Good understanding of structured authoring, markup languages such as DITA and Markdown, and static site generators, such as Docusaurus.
• Experience working in Git/GitHub.
• Experience working in an Agile environment.
• Experience designing content models, taxonomies, or ontologies for technical content.
• Experience working with documentation or knowledge that feeds AI assistants, chatbots, or advanced search.
• Experience using analytics or evaluation methods to assess content quality, findability, or answer quality.