Sr Technical Writer

Guidewire Software; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Guidewire Software is looking for a talented technical writer to craft clear, structured content for enterprise platforms, services, and APIs. You’ll work with developers, PMs, and UX designers in a fast-changing environment and contribute to an AI-first knowledge strategy.

You will shape content structures, metadata, and documentation models, collaborating across geo teams to ensure high quality information that helps users succeed.

Qualifications

• 5+ years of experience creating content for enterprise software applications.
• Excellent writing and communication skills.
• Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.
• Knowledge of content development principles and practices, including information architecture, modular structured content, metadata, and information delivery.
• Understanding of web applications and cloud platforms, such as AWS or Azure.
• Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.
• A collaborative mindset with openness to feedback, and a desire for continuous improvement.
• Familiarity with core AI concepts such as prompting, grounding, retrieval, and evaluation. You do not need to be a data scientist, but you should understand how AI systems retrieve and use content and be able to design content accordingly.
• Comfort working in a distributed global team environment.

Responsibilities

• Plan and design targeted information experiences with developers, product managers, and user experience designers in short release cycles.
• Create and maintain technical content for our platform, applications, services, and APIs.
• Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.
• Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.
• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.
• Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.

Skills

Enterprise content creation

Writing & communication

Technical illustration with code

Information architecture & modular & M

Cloud platforms knowledge

SME collaboration & rapid learning

AI concepts (prompting, retrieval)

Distributed/global teamwork

Git/GitHub

Markdown & DITA/XML

Docusaurus

Tools

Git/GitHub

Markdown

DITA/XML

Docusaurus

Job description

Job Summary

Are you excited about learning new technologies Do you like to experiment to figure out how something works Do you enjoy making complex information easy to understand If so, we d love to talk with you.

We are looking for a talented and curious technical writer who is passionate about creating clear, well-structured information that helps users succeed. This is an opportunity to help shape an AI-first approach to content by designing knowledge that is easier for both people and AI systems to find, understand, and use.

Expect to work in a fast-changing, flexible environment where cross-geo collaboration is key. To succeed in this role, you must have excellent communication and technical skills and a hands-on, self-motivated approach.

Key responsibilities

• Work closely with developers, product managers, and user experience designers to plan and design targeted information experiences in short release cycles.
• Create and maintain technical content for our platform, applications, services, and APIs.
• Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.
• Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.
• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.
• Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.

Required skills and experience

• 5+ years of experience creating content for enterprise software applications.
• Excellent writing and communication skills.
• Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.
• Knowledge of content development principles and practices, including information architecture, modular structured content, metadata, and information delivery.
• Understanding of web applications and cloud platforms, such as AWS or Azure.
• Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.
• A collaborative mindset with openness to feedback, and a desire for continuous improvement.
• Familiarity with core AI concepts such as prompting, grounding, retrieval, and evaluation. You do not need to be a data scientist, but you should understand how AI systems retrieve and use content and be able to design content accordingly.
• Comfort working in a distributed global team environment.

Preferably, you also have some of the following

• Good understanding of structured authoring, markup languages such as DITA and Markdown, and static site generators, such as Docusaurus.
• Experience working in Git/GitHub.
• Experience working in an Agile environment.
• Experience designing content models, taxonomies, or ontologies for technical content.
• Experience working with documentation or knowledge that feeds AI assistants, chatbots, or advanced search.
• Experience using analytics or evaluation methods to assess content quality, findability, or answer quality.

About the team

The Information Experience team creates and publishes content that helps our users successfully deploy, customize, and use Guidewire applications. Our audience includes business analysts, technical consultants, designers, and programmers. We are passionate about customer success. We aim to deliver the right information to our users in the right format, when and where they need it.

We are evolving our content into a governed knowledge layer that supports documentation, in-product experiences, search, and AI assistants, and you will play a key role in that transformation.