Senior Technical Program Manager I

Nielsen; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Nielsen in Mumbai seeks an experienced Product Operations professional to lead governance of growth initiatives, manage risk, and drive PDLC compliance across engineering and product teams.

You will build dashboards with JIRA, Tableau, and Power BI to consolidate metrics, mentor Product Managers and Scrum Masters, and ensure alignment with PDLC standards in a fast-paced, cross-functional environment.

Qualifications

• 8+ years of experience in product operations, quality engineering, or technical program management within agile, software-focused environments.
• Advanced proficiency with JIRA, Confluence, Tableau/Power BI.
• Solid understanding of PDLC methodologies, risk management practices, and quality metrics for software development.
• Strong background in software testing frameworks, CI/CD pipelines, and integration testing.
• Bridging engineering and product for high-quality, scalable deliveries.
• Proactive with analytical skills and a passion for governance in complex, cross-functional environments.
• Collaborative problem-solver navigating fast-paced environments while enforcing technical standards.

Responsibilities

• Lead governance of growth initiatives with weekly updates on progress, milestones, risks, and deviations.
• Identify and communicate risks across engineering and product teams with mitigation strategies.
• Build and maintain advanced dashboards using JIRA, Tableau, and Power BI with key metrics.
• Use data insights to drive process improvements and present recommendations to leaders.
• Advise Product Managers and Scrum Masters on PDLC alignment and RACI guidelines.
• Refine PDLC processes and tools to improve efficiency and compliance.
• Monitor quality metrics like code coverage and defect density with engineering leads.
• Oversee integration testing and signoffs before production check-ins.
• Participate in sprint planning, retrospectives, and agile ceremonies with technical guidance.
• Collaborate with engineering leads to enhance CI/CD processes for faster delivery.

Skills

Governance

Risk management

Data analysis

Agile framework

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Tools

JIRA

Confluence

Tableau

Power BI

Job description

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

Key Responsibilities:

• Lead governance of growth initiatives with comprehensive weekly updates on progress, providing visibility into development timelines, milestone achievements, risks and any deviations from targets.
• Identify and communicate risks across engineering and product teams, creating alerts and detailed risk mitigation strategies.
• Build and maintain advanced performance dashboards using JIRA and other analytics tools like Tableau, consolidating key metrics such as sprint velocity, cycle time, quality metrics, and resource allocation.
• Utilize data insights to drive process improvements and present actionable recommendations to cross-functional leaders.
• Act as an advisor to Product Managers and Scrum Masters on technical process alignment, maintenance of JIRA scrum boards, ensuring compliance with PDLC standards and enforcing RACI guidelines to maintain clear accountability across all stages of the development cycle.
• Continuously evaluate and refine PDLC processes and tools, promoting technical compliance and efficiency improvements across engineering and product teams.
• Partner with engineering to establish and monitor critical quality metrics, including code coverage, defect density, and technical debt, to ensure high standards of engineering quality.
• Oversee integration testing and provide final quality signoffs before production check-ins, coordinating with engineering leads to validate that all code meets defined standards.
• Participate in sprint planning, retrospectives, and other agile ceremonies as required providing technical guidance and ensuring alignment to PDLC best practices.
• Collaborate with engineering leads to refine continuous integration and continuous deployment (CI/CD) processes, enabling faster delivery cycles with robust testing and quality gates.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8+ years of experience in product operations, quality engineering, or technical program management within agile, software-focused environments.
• Advanced proficiency and hands-on scripting experience with JIRA, Confluence, and similar tools like Tableau/Power BI.
• Solid understanding of PDLC methodologies, risk management practices, and quality metrics relevant to software development.
• Strong background in software testing frameworks, CI/CD pipelines, and integration testing.
• Technically astute, with the ability to bridge the gap between engineering and product for high-quality, scalable deliveries.
• Proactive, with exceptional analytical skills and a passion for implementing quality governance in complex, cross-functional environments.
• A collaborative problem-solver, skilled at navigating fast-paced environments while enforcing technical standards and operational excellence.