Senior Technical Consultant - B2B

Salesforce; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Salesforce is seeking a seasoned Salesforce Consultant with deep expertise in Commerce Cloud B2B and OMS to guide strategic engagements and successful implementations. The role involves requirements gathering, solution design, development, testing, and deployment across client environments.

The ideal candidate will possess hands-on consulting experience and fluency in English and French, enabling effective collaboration with international clients.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum of 5 years of experience working with Salesforce, focusing on Commerce Cloud (B2B) and OMS.
• Proven track record of successful Salesforce implementations from requirements to deployment.
• Strong understanding of B2B commerce and OMS processes and best practices.
• Experience with Salesforce integrations and APIs preferred.
• Salesforce certifications (Administrator/Platform) are a plus.

Responsibilities

• Collaborate with clients to translate business requirements into Salesforce Commerce Cloud solutions.
• Design, configure, and customize Salesforce solutions including product catalog, pricing, quoting, and order management.
• Lead Salesforce implementations from requirements gathering to deployment and provide post-launch support.
• Develop and deliver training and documentation for clients.
• Stay updated on Commerce Cloud & OMS best practices and share knowledge with teams and clients.
• Work independently and with distributed teams, managing risks and issues.
• Travel regionally and occasionally internationally as needed.
• Support AI-first development workflows to accelerate Apex, LWC, and integrations while ensuring governor limits are respected.

Skills

Salesforce expertise

B2B Commerce

Order Management System (OMS)

English

French

Project management

Communication skills

Education

Bachelor's degree in Computer Science / Information Systems

Tools

Salesforce Commerce Cloud

Apex

LWC

APIs & Integrations

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Job Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Role Description

We are looking for a highly skilled and motivated Salesforce Consultant with expertise in Commerce Cloud B2B and Order Management System (OMS) to provide our clients with strategic guidance, implementation, and support. The ideal candidate will have a deep understanding of B2B commerce and OMS processes and hands-on technical consulting experience in a major software domain, along with proficiency in both English and French languages.

Technical consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. As such, they are responsible for the analysis of options and subsequent presentations and education of the customer/partner. They will also identify and proactively handle risk areas, and commit to seeing issues through completion.

Responsibilities

• Collaborate with clients to understand their business requirements and translate them into Salesforce solutions leveraging Commerce Cloud (B2B and OMS).
• Design, configure, and customize Salesforce solutions to meet client needs, including but not limited to product catalog management, pricing, quoting, and order management processes.
• Lead Salesforce implementation projects, including requirements gathering, solution design, development, testing, and deployment. Provide ongoing support and maintenance for Salesforce Commerce Cloud (B2B and OMS) implementations, including troubleshooting issues and optimizing system performance.
• Develop and deliver training sessions and documentation for clients to enable them to effectively utilize Salesforce solutions.
• Stay current on Salesforce best practices and industry trends, particularly related to Commerce Cloud B2B and OMS, and proactively share knowledge with internal teams and clients.
• Work independently and as part of a distributed team, taking ownership of problems and rapidly learning new technologies.
• Build and maintain key relationships with key decision makers, demonstrating strong presentation, communication, and facilitation skills.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance.
• Practical fluency using AI coding assistants and modern development ecosystems to maximize daily development velocity, document custom code, and maintain strict platform security standards.
• Contribute to broader goals by becoming a citizen philanthropist and giving back to our communities through volunteering activities.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum of 5 years of experience working with Salesforce, with a focus on Commerce Cloud (B2B and OMS), or equivalent experience in a similar role.
• Proven track record of successful Salesforce implementations, including experience with full project lifecycle from requirements gathering to deployment.
• Strong understanding of B2B commerce and OMS processes and best practices.
• Experience with Salesforce integrations, including third-party systems and APIs, is preferred.
• Experience in defining and delivering enterprise applications on the Salesforce Platform, including coded solutions.
• Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform