Success Architect-Commerce Cloud (B2C)

Salesforce; India; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Salesforce in India is seeking a Commerce Cloud Success Architect to lead enterprise B2C Commerce initiatives. You will evaluate architectures, optimize performance, and guide product teams with expert solution design for large-scale customers.

You will collaborate with cross-functional partners, articulate complex concepts to business and technical stakeholders, and shape innovative, compliant commerce architectures leveraging Salesforce B2C capabilities.

Qualifications

• 6 years of proven enterprise consulting experience in Commerce space.
• Deep hands-on Salesforce B2C Commerce platform knowledge.
• Strong data modelling, integration architectures and data governance.
• Proficient in B2C Commerce tools: Script API, Pipelines, OCAPI/SCAPI, PWAKit.
• Excellent communication across technical and executive audiences.

Responsibilities

• Engage with Signature Success Plan customers to optimize technical architecture and design.
• Act as Commerce Cloud SME for architecture, strategy, thought leadership, and product expertise.
• Translate complex concepts for diverse audiences, including executives.
• Identify capability gaps and propose standard or custom solutions.
• Build strong internal and external relationships to drive growth.

Skills

Excellent communication

Customer-centric discovery

Industry experience

Proactive mindset

Data ethics and privacy

Tools

Salesforce B2C Commerce platform

PWAKit

OCAPI/SCAPI

Pipelines

Script API

HTML

SQL

Javascript

XML

JSON

CSS

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About Us:

Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2C Commerce Architect with significant experience in delivering B2C Commerce Cloud solutions to large enterprise organizations.

Responsibilities:

• Customer Engagement: Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, DevOps, performance, and solution design specific to B2C Commerce.
• Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
• Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
• Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
• Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

Impact of the Role:

As a Commerce Cloud Success Architect, you will have a significant impact on our customers' Success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Commerce Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:

Collaboration is at the core of our success, and as a Commerce Cloud Success Architect , you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Basic Requirements:

• Proven Experience: 6 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architect

Commerce Cloud Expertise:

• Proven hands-on experience with Salesforce B2C Commerce platform
• Deep understanding of data modelling, integration architectures, and data governance best practices.
• Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)
• Understanding of web technologies like HTML, SQL, Javascript, XML, JSON, and CSS.
• Experience with system architecture design and integration patterns
• Deep understanding of B2C Commerce Merchant Tools with hands-on experience using them to troubleshoot and solve real business challenges
• Good understanding of the relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards.

Consultancy Skills:

• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
• Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
• Industry (e.g. retail) Experience: Knowledge of functions outside of Commerce that impact Commerce operations and decision making
• Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Data Ethics and Privacy: Values the importance of Data