B2B Commerce Architect

Zensar Technologies; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Zensar Technologies in Bengaluru seeks a Senior Salesforce Technical Architect to lead architecture for B2B Commerce and CPQ/Revenue Cloud, delivering scalable, secure, and high-performing solutions across the customer journey from discovery to order fulfillment.

You will define technical standards, mentor developers, govern integrations with ERP/CRM systems (e.g., SAP, Oracle), and design complex pricing, subscription, and quote-to-cash processes to scale with business needs.

Qualifications

• >>8+ years of hands-on experience in the Salesforce ecosystem and 3+ years as a Technical Architect on complex integrations.
• >Deep experience with Salesforce B2B Commerce storefronts, catalog management, cart/checkout, and CPQ data model.
• >Expertise in CPQ/Revenue Cloud including pricing rules, quotes, amendments, and subscription billing.
• >Certifications: Salesforce Application Architect and/or System Architect; CTA is a plus.
• >Strong knowledge of integration patterns (REST, SOAP, middleware) and DevOps practices.

Responsibilities

• Lead end-to-end Salesforce architecture for large-scale B2B Commerce and CPQ deployments.
• Design holistic solutions unifying storefronts, catalogs, quoting engines, and ERP/CRM backends.
• Create TAD/SDD documents addressing guided selling, multi-tier pricing, approvals, and billing.
• Govern data models, tax/payments integrations, and complex pricing structures.
• Oversee integrations with ERP/CRM systems using MuleSoft/ middleware and APIs.
• Mentor developers and solution architects on advanced commerce concepts.
• Define migration and growth strategy for commerce/CPQ platforms to scale with business needs.
• Advise on best practices for B2B Commerce and CPQ across the organization.

Skills

B2B Commerce

Salesforce CPQ

Salesforce Architect

Application Architect

System Architect

CTA

Leadership

Data Modeling

DevOps

MuleSoft

Boomi

Copado

Gearset

Azure DevOps

Tools

MuleSoft

Boomi

Copado

Gearset

Azure DevOps

SAP

Oracle

Job description

As a Senior Salesforce Technical Architect, you will be the trusted technical advisor and leader for our complex Salesforce ecosystem, with a primary focus on B2B Commerce and CPQ (Revenue Cloud). You will be responsible for designing and delivering scalable, secure, and high-performing solutions that seamlessly unify the customer's journey from product discovery and configuration to quote, approval, and order fulfillment. This role demands a blend of deep platform expertise, strategic thinking, and exceptional communication skills.

Key Responsibilities

• Lead the end-to-end architecture for large-scale, complex implementations involving Salesforce B2B Commerce and CPQ/Revenue Cloud.
• Design holistic solutions that create a seamless flow between commerce storefronts, product catalogs, quoting engines, and backend ERP/CRM systems.
• Develop comprehensive Technical Architecture Documents (TAD) and Solution Design Documents (SDD) that address complex business processes like guided selling, multi-tier pricing, approval workflows, and subscription billing.
• Architect for high-volume transactions, data synchronization, and performance optimization across the integrated landscape.
• Evaluate and govern the selection of AppExchange packages and custom solutions.
• Provide expert guidance on B2B Commerce platform capabilities, including data models, tax/payment integrations, and custom storefront development.
• Architect complex product and pricing models in CPQ, including multi-attribute pricing, usage-based pricing, and advanced discounting structures.
• Design solutions for quote-to-cash processes, integrating with contract management and subscription billing systems.
• Define the migration and growth strategy for the commerce and CPQ platforms, ensuring they scale with business needs.
• Serve as the ultimate technical authority on best practices for B2B Commerce and CPQ.

3. Technical Strategy & Governance (20%)

• Establish and enforce technical standards, development best practices, and security protocols for the entire Salesforce platform.
• Lead technical governance forums, including architecture review boards and code review sessions.
• Mentor and upskill a team of developers and solution architects on advanced commerce and CPQ concepts.
• Manage the technical roadmap and drive initiatives to reduce technical debt and improve platform health.

4. Stakeholder Collaboration & Integration (10%)

• Collaborate with business stakeholders, product managers, and VPs of Sales/Marketing to translate complex business requirements into a coherent technical vision.
• Architect and oversee the implementation of critical integrations with ERP (e.g., SAP, Oracle), CRM, and other enterprise systems using middleware (e.g., MuleSoft) and APIs.
• Clearly articulate technical trade-offs, solution options, and architectural decisions to both technical and executive audiences.

Required Qualifications & Experience

• Experience: 8+ years of hands‑on experience in the Salesforce ecosystem, with at least 3+ years as a Technical Architect or Lead Architect on complex, integrated projects.
• Salesforce B2B Commerce: Deep, proven experience architecting and implementing B2B Commerce solutions. Must understand the storefront architecture, cart & checkout flows, and catalog management.
• Salesforce CPQ/Revenue Cloud: Expert‑level knowledge of the CPQ data model (Products, Price Rules, Quote Lines, Amendments) and experience designing complex pricing and quoting solutions.
• Certifications: Must hold current Salesforce Application Architect and/or System Architect certifications. Technical Architect (CTA) or active pursuit of CTA is a massive plus.
• B2B Commerce Cloud Digital Developer and Salesforce CPQ Specialist certifications are highly desirable.

Desired Skills & Competencies

• Mastery of Apex, Lightning Web Components (LWC), and integration patterns (REST, SOAP, event‑driven).
• Strong data architecture skills, with experience handling large data volumes and complex data migration strategies.
• Expertise in DevOps and CI/CD processes (e.g., Copado, Gearset, Azure DevOps).
• Experience with integration middleware (MuleSoft, Boomi, etc.) is a significant advantage.
• Exceptional leadership, communication, and presentation skills.
• Strategic thinker with the ability to see the "big picture" while managing critical details.
• Strong client‑facing and negotiation skills.
• Proven ability to lead through influence in a matrixed organization.