Technical Support Engineer - Commerce Cloud

Salesforce; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Salesforce Commerce Cloud is seeking a Technical Support Engineer to join the Salesforce Commerce Cloud Support Team. The role focuses on troubleshooting, debugging, and guiding customers on a cloud-based ecommerce platform.

You will build expertise in SFCC, SFRA, and PWA Kit while assisting partners with complex issues. The ideal candidate will have 3-4 years of engineering experience, strong JavaScript/HTML/CSS skills, and familiarity with REST/SOAP APIs, web services, and API integrations.

Qualifications

• 3-4 years engineering/programming experience.
• Experience with B2C Commerce Cloud (SFCC/SFRA/PWA Kit).
• Solid knowledge of HTML, CSS, JavaScript and REST/SOAP APIs.
• Experience providing technical support for SaaS/PaaS/cloud platforms.

Responsibilities

• Troubleshoot and resolve technical issues in B2C Commerce Cloud (SFCC/Demandware)
• Resolve complex customer service problems and manage customer expectations
• Develop and maintain technical expertise in B2C Commerce product areas
• Create knowledge base materials to drive operational efficiency
• Review support cases for technical and troubleshooting accuracy
• Define and describe technical best practices
• Meet monthly KPI goals

Skills

JavaScript

HTML

CSS

REST APIs

SOAP APIs

Debugging

Troubleshooting

Web services

Tools

SFCC/SFRA

PWA Kit

Regex

APIs/Integrations

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce Commerce Cloud

Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) ecommerce solutions that enable companies to easily craft, implement and manage their own customized ecommerce sites, including websites, mobile applications and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple ecommerce sites, initiate marketing campaigns more quickly, and improve ecommerce traffic.

Salesforce Commerce Cloud is seeking a Techincal Support Engineer to join the Salesforce Commerce Cloud Support Team.

This position is for someone who is highly motivated, self- directed, and has a desire to work on a cloud based eCommerce platform. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and standard process guidance to the broader Technical Support team.

Role & Responsibilities

• Troubleshoot and resolve technical issues in B2C Commerce Cloud (SFCC/Demandware)
• Resolve complex customer service problems and manage customer expectations
• Develop and maintain technical expertise in B2C Commerce product areas
• Create knowledge base materials to drive operational efficiency
• Review support cases for technical and troubleshooting accuracy
• Define and describe technical best practices
• Meet monthly KPI goals

Experience/Skills Required

• 3-4 years engineering/programming experience
• B2C Commerce Cloud (SFCC/SFRA/PWA Kit)
• JavaScript, HTML, CSS
• Web services (REST/SOAP APIs)
• Debugging & troubleshooting

Ideal candidates will have strong experience in several of the following

• Proficient with HTML, CSS, JavaScript
• Familiarity with Regex (Regular Expressions)
• Knowledge of APIs/third-party integrations
• Writing/debugging server-side JavaScript
• Debugging Java code in enterprise environments
• Analyzing Java heap and thread dumps
• Analyzing network traces (wireshark, tcpdump)
• Performance and scalability analysis (profiling techniques, identifying software/platform bottlenecks)
• SQL and NoSQL in concept and practice
• Experience providing web-development, SaaS/PaaS/cloud, or API support
• Experience supporting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
• Familiarity with one or more current client-side web frameworks (AngularJS, React, Ember, Backbone)

Bonus for vendor-specific knowledge in the following ecommerce suites and related technologies

• Salesforce B2C Commerce (former: Commerce Cloud / Demandware), Adobe, and Oracle eCommerce
• MongoDB, Apache, Oracle, Tomcat, nginx, AppDynamics, and/or Cloudflare

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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