Senior Technical Authority Expert

Ericsson GmbH; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ericsson is seeking a hands-on L2 Support Engineer to provide functional and technical support for Netcracker NRM/Billing in a 24x7 telecom production environment. You will monitor bill cycles, resolve incidents, and coordinate with cross-functional teams.

The role requires strong Oracle SQL/PLSQL, Unix/Linux administration, and experience with telecom billing and revenue management. You will work with multiple teams to ensure service quality and timely problem resolution.

Qualifications

• Netcracker NRM/Billing knowledge is required.
• Experience with telecom billing and revenue management.
• Proficiency in Oracle SQL/PLSQL.
• Strong Unix/Linux administration and troubleshooting skills.

Responsibilities

• Provide L2 support for Netcracker NRM/Billing applications.
• Monitor bill cycles, billing jobs, interfaces, and application health.
• Troubleshoot billing, rating, invoice, payment, adjustments, and cycles.

Skills

Netcracker NRM/Billing

Telecom billing & revenue management

Oracle SQL/PLSQL

Unix/Linux administration

Bill cycle monitoring

Shell scripting

Incident/problem/change management

24x7 incident handling

Tools

Oracle SQL/PLSQL

Unix/Linux

Shell scripting

Job description

Join our Team

About the Role:

Ericsson is looking for a hands‑on L2 Support Engineer to provide functional and technical support for Netcracker NRM/Billing applications in a 24x7 telecom production environment. The role involves bill cycle monitoring, incident resolution, billing analysis, production validation, and coordination with cross‑functional teams.

Key Responsibilities

• Provide L2 support for Netcracker NRM/Billing applications.
• Monitor simulation and production bill cycles, billing jobs, interfaces, and application health.
• Troubleshoot billing, rating, invoice, payment, adjustment, balance, and bill cycle issues.
• Analyse Oracle database issues using SQL/PLSQL and perform approved production data fixes.
• Analyse Unix/Linux logs, processes, scheduled jobs, scripts, and batch failures.
• Handle P1/P2/P3 incidents, meet SLAs, and provide timely stakeholder updates.
• Perform impact analysis, execute approved workarounds, validate service restoration, and elevate issues to L3 with evidence.
• Conduct RCA and support problem management activities.
• Support release, deployment, post‑deployment validation, and rollback activities.
• Perform billing/payment reconciliation and data validation.
• Create and maintain SOPs, troubleshooting guides, checklists, and known‑error documents.
• Coordinate with L1, L3, DBA, TOMS, CSRD, OCS, CRM, Middleware, and Infrastructure teams.

Mandatory Skills

• Netcracker NRM/Billing
• Telecom billing and revenue management
• Oracle SQL/PLSQL
• Unix/Linux administration and troubleshooting
• Bill cycle monitoring and production support
• Shell scripting
• Incident, problem, and change management
• 24x7 support with P1/P2/P3 incident handling

Good to Have

• TOMS, CSRD, OCS, and Mediation
• REST/SOAP interfaces
• Kafka/TIBCO
• Telecom BSS integrations and billing data flows
• ITIL knowledge
• Release, deployment, rollback, and production validation experience

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world’s toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida

Req ID: 790093