Senior Technical Analyst

Computacenter AG & Co. oHG; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking an experienced Senior Technical Analyst to manage enterprise network infrastructure, security appliances, cloud connectivity, and virtualization environments.

The role focuses on troubleshooting across LAN, WAN, SD‑WAN, firewall, and cloud networking technologies to ensure high availability. You will provide L2 support for enterprise network and security infrastructure, monitor incidents, coordinate with multiple teams, and implement changes per

Qualifications

• 5–6 years of experience in Network Infrastructure Administration and Support.
• Experience supporting global environments, preferably US business hours and on‑call support.

Responsibilities

• Provide L2 support for enterprise network and security infrastructure.
• Monitor, troubleshoot, and resolve incidents related to LAN, WAN, WLAN, VPN, and Internet connectivity.
• Manage and administer Azure networking components including Virtual Networks (VNet), NSG, Load Balancers, Route Tables, ExpressRoute and VPN Gateway.
• Configure and support Palo Alto, Sophos, Cisco ASA/Firepower, and other enterprise firewall platforms.
• Support SD‑WAN environments and troubleshoot branch connectivity issues.
• Manage MPLS, DIA, leased lines, Internet circuits, and ISP coordination.
• Perform firewall rule reviews, NAT configuration, VPN setup, and security policy implementation.
• Support Cisco switching and routing infrastructure including VLANs, STP, HSRP, OSPF, BGP, and ACLs.
• Manage virtualized environments including VMware and Hyper‑V networking components.
• Collaborate with Security, Cloud, Infrastructure and Service Desk teams during major incidents and changes.
• Execute network changes, upgrades, patching and maintenance activities following change management processes.
• Maintain network documentation, topology diagrams, SOPs, and asset inventory.

Skills

Network troubleshooting

L2 support

Azure networking

VMware/Hyper‑V networking

Documentation

On-call support

Tools

Palo Alto Firewall

Sophos Firewall

Cisco ASA/Firepower

Job description

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Senior Technical Analyst

Life on the Team

We are seeking an experienced L2 Network Support Engineer responsible for managing enterprise network infrastructure, security appliances, cloud connectivity, and virtualization environments. The candidate should possess strong troubleshooting capabilities across LAN, WAN, SD-WAN, firewall, and cloud networking technologies while ensuring high availability and operational excellence.

What You Will Do

• Provide L2 support for enterprise network and security infrastructure.
• Monitor, troubleshoot, and resolve incidents related to LAN, WAN, WLAN, VPN, and Internet connectivity.
• Manage and administer Azure networking components including Virtual Networks (VNet), NSG, Load Balancers, Route Tables, ExpressRoute and VPN Gateway.
• Configure and support Palo Alto, Sophos, Cisco ASA/Firepower, and other enterprise firewall platforms.
• Support SD-WAN environments and troubleshoot branch connectivity issues.
• Manage MPLS, DIA, leased lines, Internet circuits, and ISP coordination.
• Perform firewall rule reviews, NAT configuration, VPN setup, and security policy implementation.
• Support Cisco switching and routing infrastructure including VLANs, STP, HSRP, OSPF, BGP, and ACLs.
• Manage virtualized environments including VMware and Hyper‑V networking components.
• Collaborate with Security, Cloud, Infrastructure and Service Desk teams during major incidents and changes.
• Execute network changes, upgrades, patching and maintenance activities following change management processes.
• Maintain network documentation, topology diagrams, SOPs, and asset inventory.

What You Will Need

• 5 to 6 years of relevant experience in Network Infrastructure Administration and Support.
• Experience supporting global environments, preferably US business hours and on-call support.

Networking

• Cisco Routing & Switching
• MPLS, DIA, Broadband, IPSEC VPN
• OSPF, BGP, EIGRP, TCP/IP, DNS, DHCP
• SD-WAN (Cisco Meraki, Fortinet, Versa or equivalent)
• LAN/WAN/WLAN Technologies

Security

• Site-to-Site & Remote Access VPN
• Firewall Policy Management
• IDS/IPS Concepts
• Network Segmentation & Security Best Practices