Senior Analyst - Advanced Technology

GXO Logistics, Inc; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

GXO Logistics, Inc. seeks an experienced Network Engineer to support day-to-day operations, coordinate with providers, and drive improvements in network stability and performance. The role involves incident management, SD-WAN deployments, and lifecycle management across global standards.

Responsibilities include network changes, validation, and post-deployment verification, plus collaboration with Architecture, Security, and Cloud teams to align with enterprise standards.

Qualifications

• 7-11 years of experience in Network Engineering, Network Operations, or Infrastructure Support.
• Strong understanding of enterprise networking technologies, including routing and switching, WAN, VPN, WLAN.
• Experience troubleshooting complex network incidents across multiple technology domains and vendors.

Responsibilities

• Support day-to-day network operations, including incident triage, troubleshooting, and service restoration.
• Coordinate with managed service providers and vendors to resolve network issues effectively.
• Drive continuous improvements in network stability, availability, and performance.
• Participate in major incident management, root cause analysis, and problem resolution activities.
• Execute network configuration changes, upgrades, and deployments in accordance with global standards.
• Support network modernization initiatives, including SD-WAN implementations and infrastructure refresh programs.
• Perform pre-deployment validation, implementation support, and post-deployment verification activities.
• Assist with lifecycle management, including hardware refreshes, software upgrades, and remediation of end-of-life infrastructure.
• Monitor vendor performance against service levels and operational expectations.
• Escalate and manage issues related to delivery quality, SLA compliance, and project execution.
• Serve as a key liaison between internal stakeholders and external service providers.
• Documentation & Continuous Improvement: Maintain accurate network documentation, diagrams, standards, and operational runbooks.
• Identify opportunities to improve operational processes, automation, and troubleshooting workflows.
• Support initiatives that transition operations from reactive support to proactive monitoring and management.
• Cross-Functional Collaboration: Partner with Architecture, Platform Services, Security, and Cloud teams to ensure alignment with enterprise standards.
• Support strategic transformation initiatives and future-state network designs.

Skills

Fortinet SD-WAN

Aruba Central

Cisco Meraki

Forcepoint Solutions

Enterprise Network Monitoring Tools

Cloud Connectivity

Education

CCNP or equivalent

Fortinet Certified Solution Specialist

HPE Certified Network Professional

Palo Alto Security Operations Professional

ITIL Foundation

Tools

ITSM ticketing tools

Job description

Role & responsibilities

Network Operations & Support

• Support day-to-day network operations, including incident triage, troubleshooting, and service restoration.
• Coordinate with managed service providers and vendors to resolve network issues effectively.
• Drive continuous improvements in network stability, availability, and performance.
• Participate in major incident management, root cause analysis, and problem resolution activities.

Network Engineering & Implementation

• Execute network configuration changes, upgrades, and deployments in accordance with global standards.
• Support network modernization initiatives, including SD-WAN implementations and infrastructure refresh programs.
• Perform pre-deployment validation, implementation support, and post-deployment verification activities.
• Assist with lifecycle management, including hardware refreshes, software upgrades, and remediation of end-of-life infrastructure.

Vendor & Service Management

• Monitor vendor performance against service levels and operational expectations.
• Escalate and manage issues related to delivery quality, SLA compliance, and project execution.
• Serve as a key liaison between internal stakeholders and external service providers.
• Documentation & Continuous Improvement: Maintain accurate network documentation, diagrams, standards, and operational runbooks.
• Identify opportunities to improve operational processes, automation, and troubleshooting workflows.
• Support initiatives that transition operations from reactive support to proactive monitoring and management.
• Cross-Functional Collaboration: Partner with Architecture, Platform Services, Security, and Cloud teams to ensure alignment with enterprise standards.
• Support strategic transformation initiatives and future-state network designs.

Education & Certifications required:

• One or more of the following certifications are preferred:
• CCNP or equivalent networking certification
• Fortinet Certified Solution Specialist
• HPE Certified Network Professional
• Palo Alto Security Operations Professional
• ITIL Foundation certification or equivalent operational experience

Experience

• 7-11 years of experience in Network Engineering, Network Operations, or Infrastructure Support.
• Strong understanding of enterprise networking technologies, including:
• Routing and Switching
• WAN technologies
• VPN solutions
• Wireless networking (WLAN)
• Experience troubleshooting complex network incidents across multiple technology domains and vendors.
• Experience working within outsourced or managed-services environments.
• Knowledge of network monitoring platforms and ITSM/ticketing tools.
• Familiarity with cloud networking concepts; Google Cloud experience is advantageous.
• Experience supporting multi-site, regional, or global network environments preferred

Preferred Skills

• Experience with one or more of the following technologies is highly desirable:
• Fortinet SD-WAN
• Aruba Central
• Cisco Meraki
• Forcepoint Solutions
• Enterprise Network Monitoring Tools
• Cloud Connectivity and Hybrid Network Environments

Working Environment

This role supports GXO's global logistics and warehouse operations and contributes to a large-scale network transformation journey involving SD-WAN deployment, modernization of legacy infrastructure, and increased cloud adoption. The position operates within a highly collaborative, globally distributed environment