Senior Team Member (Global Investigations)

Bank of America; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bank of America in Gurugram is seeking a Senior Team Member for the Global Business Services division to handle the Global Investigations process, payment-related queries, SWIFT correspondence, and reconciliation across Asia, EMEA, and US.

The role requires a finance degree and up to 6 years of experience, with strong knowledge of MT103/202, investigations, and payment flows; shifts run 11:30 am to 11:30 pm to support 24/7 operations.

Qualifications

• Graduate or post graduate in finance (B.Com or MBA).
• Up to 6 years of relevant experience.
• Strong knowledge of payment concepts MT103/202/202Cov, investigations, and payment flows.

Responsibilities

• Review and index incoming messages from external banks/clients into GIN cases.
• Investigate and identify root causes for payment enquiries.
• Manage SWIFT correspondence with external banks.
• Execute payment adjustment entries across client, internal, and nostro accounts.
• Coordinate with onshore/offshore teams to ensure timely resolution of queries.

Skills

Payment concepts MT103/202/202Cov

Investigations experience

Understanding of payment flows

Education

Graduate or Post Graduate in Finance (B.Com or MBA)

Job description

Contextual Overview

Bank of America is hiring a Senior Team Member for its Global Business Services division in Gurugram. This role focuses on the Global Investigations process, handling payment-related queries, SWIFT correspondence, and reconciliation for Asia, EMEA, and US regions.

Key Eligibility Criteria

• Education: Graduate or Post Graduate degree (B.Com or MBA in Finance).
• Experience: Up to 6 years of relevant experience.
• Skills: Strong knowledge of payment concepts (MT 103/202/202Cov), investigations experience, and logical understanding of payment flows.

Responsibilities & Scope of Work

• Review and index incoming messages from external banks/clients into GIN cases.
• Investigate and identify root causes for payment enquiries.
• Manage SWIFT correspondence with external banks.
• Execute payment adjustment entries across client, internal, and nostro accounts.
• Coordinate with onshore/offshore teams to ensure timely resolution of queries.

Stipend, Compensation & Mode

Not specified by the employer.

FAQs

• What are the work timings? The role requires working in rotational shifts between 11:30 am and 11:30 pm (9-hour shifts) to support 24/7 business operations.
• Is this a legal role? No, this is a financial operations/banking role. It is classified as 'legal_adjacent' due to the regulatory and compliance-heavy nature of payment investigations and SWIFT reporting.