Payment Investigation Analyst

Stratacent; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Stratacent is seeking a Payment Investigation Analyst to join its Gurugram on-site team. The role focuses on researching and resolving payment exceptions, investigations, returns, and reconciliation issues across commercial banking transactions.

Ideal candidates have 5+ years in U.S. Banking/Payments Operations, with hands-on experience in SWIFT, ACH/Wire/RTP, and using MTS/Mainframe and Pega for case management. Strong analytical and communication skills are required.

Qualifications

• 5–12 years of relevant Payment Operations / Payment Investigation experience.
• Experience with U.S. Banking / U.S. Payment Operations or U.S. Regulations.
• Hands-on experience with MTS/Mainframe and Pega.
• Strong SWIFT messaging knowledge with the ability to read and interpret messages.
• Experience with ACH, Wire, and/or RTP payments.
• Knowledge of OFAC and AML requirements.
• Experience with reconciliation and exception management.
• Strong analytical, investigative, and communication skills.

Responsibilities

• Investigate and resolve ACH, Wire, and RTP payment exceptions, returns, and discrepancies.
• Understand end-to-end payment flows and perform transaction tracing.
• Read, interpret, and translate SWIFT messages to identify payment details and issues.
• Perform payment reconciliation and investigate breaks using Excel.
• Review transactions for OFAC, AML, and U.S. regulatory requirements.
• Research transactions using MTS/Mainframe systems.
• Use Pega for payment investigation, case management, workflow, and exception handling.
• Perform root-cause analysis and coordinate resolution of complex payment issues.
• Maintain investigation records and meet defined SLA and quality requirements.

Skills

Payment ops

SWIFT

ACH/Wire/RTP

OFAC/AML

Reconciliation

U.S. Regulations

Analytical

Communication

Tools

MTS/Mainframe

Pega

Job description

Job Title: Payment Investigation Analyst

Experience: 5+ Years

Location: Onsite- Gurugram

Job Description

The role will be responsible for researching and resolving payment exceptions, investigations, returns, and reconciliation issues across commercial banking payment transactions.

The ideal candidate will have experience in U.S. Banking / Payments Operations, with strong knowledge of payment processing, transaction investigation, exception handling, and reconciliation.

Key Responsibilities

• Investigate and resolve ACH, Wire, and RTP payment exceptions, returns, and discrepancies.
• Understand end-to-end payment flows and perform transaction tracing.
• Read, interpret, and translate SWIFT messages to identify payment details and issues.
• Perform payment reconciliation and investigate breaks using Excel.
• Review transactions for OFAC, AML, and U.S. regulatory requirements.
• Research transactions using MTS/Mainframe systems.
• Use Pega for payment investigation, case management, workflow, and exception handling.
• Perform root-cause analysis and coordinate resolution of complex payment issues.
• Maintain investigation records and meet defined SLA and quality requirements.

Required Skills & Experience

• 5–12 years of relevant Payment Operations / Payment Investigation experience.
• Strong experience with U.S. Banking / U.S. Payment Operations or U.S. Regulations.
• Hands-on experience with MTS/Mainframe and Pega.
• Strong SWIFT messaging knowledge with the ability to read and interpret messages.
• Experience with ACH, Wire, and/or RTP payments.
• Knowledge of OFAC and AML requirements.
• Experience with reconciliation and exception management.
• Strong analytical, investigative, and communication skills.

Company Profile

Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.

URL - http://stratacent.com

Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management.

stratacent.com

Employee Benefits

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.