Senior Systems Administrator, Billing Systems

QuickBase Inc.; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Quickbase is seeking a Senior Systems Administrator, Billing Systems to own the billing stack across PLG self-serve and enterprise invoicing. You will manage Stripe integration, dunning, pricing, and subscription lifecycles, and partner with Finance, RevOps, and Product Engineering.

You will lead complex billing initiatives, ensure data quality, and mentor other billing admins while aligning with provisioning and CPQ integrations in a fast-growing SaaS environment.

Qualifications

• 7+ years in billing systems administration or SaaS billing for enterprise and self-serve.
• Deep hands-on Stripe experience: subscriptions, payments, webhooks, dunning, PLG flows.
• Experience with enterprise subscription platforms (BillingPlatform, Revenue Cloud, Zuora, or Chargebee).
• Develop automation workflows in billing via API and webhooks.
• Strong familiarity with Salesforce CPQ and CPQ integration with billing.
• Experience with billing reconciliation using NetSuite or ERP.
• Experience leading cross-functional billing initiatives and mentoring others.

Responsibilities

• Own multiple billing platform administration for product-led self-serve and enterprise invoicing.
• Maintain pricing configurations, billing templates, and subscription structures.
• Manage dunning and revenue recovery settings and optimize recovery rates.
• Monitor platform health and resolve data or config issues before finance impact.
• Lead billing platform changes, migrations, and serve as escalation SME.
• Maintain CPQ/Quoting integration with Billing; ensure data flows.
• Support provisioning handoff and data propagation of subscription events.
• Lead root-cause analysis of recurring billing failures and improvements.

Skills

Stripe

BillingPlatform

Billing automation

Webhooks

Dunning configuration

CPQ integration

Salesforce CPQ

Billing reconciliation

NetSuite

PLG billing

Provisioning integration

Team mentoring

APIs

Job description

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change.For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we're building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on.Working at Quickbase means helping find better ways forward. We're a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.**Title**: Sr Systems Administrator, Billing Systems**Reporting to**: Sr Manager, Systems Engineering**Location**: Bangalore, India**Department**: Enterprise Business Systems**Senior Systems Administrator, Billing Systems**Billing infrastructure is revenue infrastructure. In a business running an enterprise sales-led motion and a product-led self-serve motion in parallel, the configuration quality of that stack directly determines what Finance can close cleanly, what customers are billed accurately, and how much revenue is recovered when payments fail. We're hiring a systems administrator who treats it that way.The Senior Systems Administrator, Billing Systems is the senior platform expert across Quickbase's billing stack and a trusted operational partner to Finance, RevOps, and Product Engineering. This role owns day-to-day administration of and production support across the billing systems landscape in a scaled, dual-motion SaaS environment, currently anchored on BillingPlatform and Stripe, with the platform landscape expected to evolve. As the senior-most administrator on the team, this role also carries a higher bar for platform strategy, complex problem-solving, and mentorship of other billing systems administrators.## **WHAT YOU WILL DO*****Billing Systems Administration**** Own multiple billing platform administration for both our product-led self-serve motion and sales-led enterprise grade invoicing and billing, including: payment methods, product and pricing catalog, subscription lifecycle, webhook monitoring, and dispute handling* Maintain pricing configurations, billing templates, and subscription structures as directed by Finance and RevOps. When the price book changes, Billing Systems reflects it cleanly* Own dunning and revenue recovery configuration: retry schedules, smart retry settings, grace period logic, and dunning email sequences. Monitor recovery rates and optimize the sequence over time* Monitor platform health proactively. Identify processing failures, data integrity issues, and configuration gaps before they surface in Finance reporting or customer invoices* Serve as the primary Stripe and enterprise billing platform contact for Finance, RevOps, and the billing engineering team* Execute configuration changes following change management controls: documented, tested, and deployed cleanly* Lead the evaluation, planning, and execution of billing platform changes and migrations, and serve as the escalation point and subject matter expert for the most complex billing systems issues***Quote-to-Cash Integrations**** Maintain the integration between Selling/Quoting systems and Billing Systems so quote-to-cash data flows are intact and deals land correctly in relevant billing systems* Support CPQ-related billing configurations in partnership with the CPQ Lead: price book alignment, quote output formats, and contract-to-subscription linkages* Configure and test PLG self-serve billing flows for new product launches, pricing changes, free trial conversion logic, and self-serve subscription management* Proactively identify quote-to-cash risks and dependencies across billing, CPQ, and provisioning systems, and drive resolution ahead of launches and pricing changes***Provisioning Connectivity**** Partner with Product Engineering on the billing-to-provisioning handoff across both PLG self-serve and SLG enterprise motions* Maintain the billing-side integration touchpoints that connect Stripe and our enterprise billing platform to provisioning workflows, ensuring subscription and order events carry the right data for downstream customer access* Monitor the billing-to-provisioning handoff and escalate with context when subscription or order events fail to propagate cleanly into customer access* Support provisioning impact assessment when pricing, packaging, or tier structures change on the billing side* Lead root-cause analysis on recurring or high-impact billing-to-provisioning failures and drive the resulting process or configuration improvements to closure***Data Quality & Reconciliation**** Run regular data quality checks across billing systems: subscriber data, payment records, invoice history, and subscription states across SLG and PLG customers* Support billing reconciliation across our enterprise billing platform, Stripe, Avalara, and NetSuite* Support month-end and quarter-end close with clean, complete, defensible data for Finance reporting* Maintain runbooks and escalation documentation for common billing data issues* Mentor and provide technical guidance to other billing systems administrators, and contribute to team-wide best practices, standards, and documentation## **QUALIFICATIONS*** 7+ years of experience in billing systems administration, revenue operations, or SaaS billing in environments serving both enterprise and self-serve customers, including experience operating as the senior-most or lead administrator on a billing systems team* Deep hands-on experience with Stripe: subscription management, payment processing, webhook configuration, dunning configuration, and PLG billing flows* Hands-on experience with an enterprise subscription billing platform (e.g., BillingPlatform, Revenue Cloud, Zuora, Chargebee) - depth on any one of these matters more than tenure on a specific platform* Development skills in building automation workflows in billing systems via API, webhooks, and other workflow configurations* Familiarity with Salesforce CPQ: quote-to-cash process, price book structure, and integration touchpoints with billing systems* Familiarity with billing-to-provisioning integration patterns and partnership with product engineering teams on subscription event propagation* Experience supporting billing reconciliation with Finance through NetSuite or equivalent ERP* Experience in B2B SaaS environments with both sales-led and product-led revenue motions* Demonstrated experience leading complex, cross-functional billing initiatives and mentoring less experienced administrators***Preferred**** Stripe certification such as Stripe Associate* Experience with usage-based pricing models, including metered billing, freemium conversion, and monthly self-serve* Experience owning or co-owning tax configuration and integration layer in a SaaS billing environment, including tax rule management, product taxability, and billing platform integration* Salesforce CPQ Specialist certification or hands-on CPQ experience* Experience evaluating or migrating between billing platforms a plus**Important Notices****Recorded Interviews.** Quickbase uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.**Interview Integrity.** AI is part of how we work at Quickbase - we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged throughout the selection process. Misrepresentation at any stage may result in removal from