Senior System Support Specialist

DHL; Indore District; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements

Medical Insurance: Self + Family

In House training programs

Job summary

DHL IT Services seeks a Senior System Support Specialist - Senior (Linux Services) to support Linux-based systems across on-premises data centers and cloud platforms. You will handle 2nd-level incident, problem, and vendor escalation, and work with global teams on infrastructure projects.

You will contribute to automation, standardization, and cost efficiency while growing within a diverse, multinational environment. Hybrid work in Indore is offered.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• 8+ years of hands-on Linux system administration experience.
• Experience in enterprise infrastructure or data center environments.
• Familiarity with at least one cloud platform: Azure, GCP, or AWS.
• Experience with clustering and high-availability solutions.
• Knowledge of containers and platforms such as Kubernetes, OpenShift, Docker or Podman.
• Good networking knowledge and firewalls understanding.
• Strong scripting skills (Bash, Python, Ansible).
• Interest in AI tools to boost automation and efficiency.
• Strong troubleshooting and communication skills; able to work globally.

Responsibilities

• Provide 2nd-level Linux server support and escalation handling.
• Support high availability, clustering, and platform modernization.
• Collaborate with global teams and vendors on infrastructure projects.
• Drive automation and standardization across Linux environments.
• Participate in rotational on-call support.

Skills

Linux admin

Scripting Bash

Python scripting

Ansible automation

Troubleshooting

Cloud knowledge

On-call readiness

Education

Bachelor’s degree in CS/CE or equivalent

Tools

Kubernetes

OpenShift

Docker

Podman

Azure

AWS

GCP

Job description

Senior System Support Specialist - Senior (Linux Services)

With a global team of 5600+ IT professionals, DHL IT Services

Digitalization. Simply delivered.

At IT Services, we are passionate about Linux. Our Linux Services team is continuously expanding. No matter your level of

Your IT Future, Delivered

Senior System Support Specialist - Senior (Linux Services)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Linux. Our Linux Services team is continuously expanding. No matter your level of Principle System Support Specialist proficiency, you can always grow within our diverse environment.

Grow together

In this role, you will support Linux-based systems across on-premises data centers and cloud platforms, providing 2nd-level incident, problem, and vendor escalation support. You will work closely with global teams, participate in infrastructure projects, and help drive automation, standardization, and cost efficiency.

Your role includes:

• Providing 2nd-level support for Linux server technologies, virtualization, and clustering
• Acting as a subject matter expert for OS-level issues, service failures, and performance bottlenecks
• Supporting and tuning high availability and clustering solutions
• Participating in global infrastructure and transformation projects
• Collaborating with internal teams and technology vendors
• Automating operational tasks using Bash, Ansible, Python or similar tools
• Supporting hybrid cloud platforms (Azure, GCP, AWS)
• Participating in rotational on-call support

Ready to embark on the journey? Here’s what we are looking for:

Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience

• 8+ years of hands-on Linux system administration experience
• Strong experience in enterprise infrastructure or data center environments
• Familiarity with at least one cloud platform: Azure, GCP, or AWS
• Experience with clustering / high availability solutions
• Knowledge of containers and platforms such as Kubernetes, OpenShift, Docker, or Podman is a plus
• Good understanding of networking concepts and firewalls
• Strong scripting skills (Bash, Python, Ansible)
• Interest in using AI tools to improve automation and operational efficiency
• Strong troubleshooting and communication skills
• Ability to work independently in a global, multicultural environment
• Knowledge of ITIL, ServiceNow, or change management is an advantage

Why join us?

• High-impact role supporting mission-critical global platforms
• Opportunity to influence automation, standards, and platform direction
• Exposure to large-scale enterprise Linux and cloud environments
• Global collaboration while being based in Indore’s fast-growing IT ecosystem

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.