Senior System Administrator

Innovation Technology By Design; Uttar Pradesh; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical insurance coverage INR 5 Lakh

Term Life insurance INR 20 Lakhs

Competitive salary and benefits

Great work-life balance

Skill development sponsorship

Job summary

Innovation Technology By Design in Uttar Pradesh, India, is seeking a Senior System Administrator to act as the first point of contact for end users, resolving or escalating issues across desktop hardware, software, and network domains.

The role emphasizes excellent customer service, strong communication, and timely ticket resolution within SLAs. Rotational EST shifts and WFO indicate daytime Indian hours with flexible coordination for global teams.

Qualifications

• Bachelor’s degree and Undergraduate with minimum 2 years of experience.
• At least 2–3 years of working experience with Windows domain desktop & end-user technical support.
• Experience of working with teams of English-speaking countries.
• Excellent customer service skills.

Responsibilities

• Desktop operating system maintenance, troubleshooting, and diagnosis.
• Desktop connectivity troubleshooting.
• Application installation and support.
• Printer installation and support.
• Client VPN installation and support.
• Microsoft Office Suite Support.
• Desktop antimalware administration and resolution.
• Active Directory user management and troubleshooting.
• O365 User Management and troubleshooting.

Skills

Excellent customer service

Team player

Target-driven

Education

Bachelor's degree

Undergraduate with 2 years' experience

Job description

Senior System Administrator

Department - Service Delivery

Reports to - Training Team

Work Model - WFO

Shift Type - Rotational shifts in EST

Position Summary

Senior System Administrator is a skilled technician who can act as the first point of contact for their end users to resolve or elevate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).

Education and Qualifications

• Bachelor’s degree and Undergraduate with minimum 2 years of experience.
• At least 2 – 3 years of working experience with Windows domain desktop & end-user technical support.
• Experience of working with teams of English-speaking countries
• Excellent customer service skills.

Responsibilities

• Desktop operating system maintenance, troubleshooting, and diagnosis.
• Desktop connectivity troubleshooting.
• Application installation and support.
• Printer installation and support.
• Client VPN installation and support.
• Microsoft Office Suite Support.
• Desktop antimalware administration and resolution.
• Active Directory user management and troubleshooting.
• O365 User Management and troubleshooting.

Added Advantage

• MCSA, AZ-900 or Network+, ITIL foundation Behavioral Skills
• Longevity and commitment in previous work
• Team player.
• Ability to meet target under pressure and time bound deadlines.
• Dynamic and pleasing attitude and personality.

Our Culture and You

What does the day in life look like for the Senior System Administrator?

You come to work each day to an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.

Benefits

• Competitive salary and benefits
• Great work-life balance
• Comprehensive on-the-job training, best-industry communications training, and sponsorship for skill development.
• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.
• Term Life insurance worth INR 20 Lakhs.
• Community-based engagement clubs.
• Subsidized meals and discounted medical check-ups for all the employees.
• Community Wellness programs for employees' wellbeing.
• CEO’s personalized ‘Life by Design’ program for leading a fulfilling life