Senior Support Lead

HCL Technologies Limited; Bengaluru; On-site; INR 2,800,000 - 6,000,000; Full time

Job summary

HCLTech is seeking an experienced Site Reliability Engineer to strengthen cloud infrastructure, platform reliability, and automation. You will partner with global engineering teams to ensure resilient, scalable, and secure platforms, implementing SLIs/SLOs and reducing toil.

The role focuses on production support, incident management, and root cause analyses, with hands‑on work across Azure, Kubernetes, Docker, Terraform, and Ansible. Bangalore ITPL office preferred.

Qualifications

• 8‑12 years of experience in Site Reliability Engineering.
• Strong hands‑on experience with cloud, container orchestration, CI/CD, and automation.
• Proficiency in Python, Go, or Bash; solid networking and security fundamentals.
• Experience in L2/L3 production support, incident management, and root cause analyses.
• Able to collaborate with global teams across multiple time zones and communicate effectively.
• Willingness to work from the Bangalore ITPL office, 5 days a week.
• Certifications (AZ‑104/AZ‑400, CKAD/CKA) and SEMI/SECS‑GEM knowledge are a plus.

Responsibilities

• Define, measure, and report SLIs/SLOs and error budgets for services.
• Reduce operational toil through automation and platform improvements.
• Own capacity planning, performance tuning, and scalability initiatives.
• Lead blameless postmortems and drive root cause analysis actions.
• Design and maintain CI/CD pipelines; operate Azure and Kubernetes platforms.
• Provide L2/L3 production support and incident management.

Skills

Networking

Security

L2/L3 production support

Incident management

Root cause analysis

Communication

Ownership mindset

Time zone collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

Azure

Kubernetes

Docker

Jenkins

Terraform

Ansible

Python

Go

Bash

Job description

We are seeking an experienced Site Reliability Engineer (SRE) with strong hands‑on expertise in cloud infrastructure, platform reliability, automation, observability, and production support. This role focuses on improving service reliability through SLIs/SLOs and error budgets, reducing operational toil through automation, and partnering with global engineering teams to ensure resilient, scalable, and secure platforms.

Key Responsibilities

• Reliability Engineering
  • Define, measure, and report SLIs, SLOs, and error budgets for critical services.
  • Drive service reliability improvements and systematically reduce operational toil through automation.
  • Own capacity planning, performance tuning, and scalability initiatives.
  • Lead blameless postmortems, root cause analyses, and corrective action tracking.
• Platform Reliability & Automation
  • Design and maintain CI/CD pipelines using Azure DevOps and Jenkins.
  • Operate and manage Azure cloud infrastructure and Kubernetes platforms.
  • Deploy and support containerized applications using Docker, Kubernetes, and Helm.
  • Automate infrastructure provisioning and configuration using Terraform and Ansible.
  • Manage artifacts and repositories using JFrog Artifactory.
• Observability & Production Support
  • Implement monitoring, logging, and observability using Prometheus, Grafana, Loki, and OpenTelemetry.
  • Provide L2/L3 production support, incident management, troubleshooting, and RCA.
  • Participate in on‑call rotations supporting critical production services.
  • Support PostgreSQL, Redis, and RabbitMQ environments, including high availability, backups, replication, and performance tuning.
• Collaboration
  • Partner with Development, QA, Product, Operations, and global engineering teams.
  • Ensure platform availability, scalability, security, and performance.

Skill Requirements

• 8-12 years of experience in Site Reliability Engineering
• Strong hands‑on experience with:
  • Azure
  • Kubernetes
  • Docker
  • Jenkins
  • Terraform
  • Ansible
• Proficiency in Python, Go, or Bash.
• Strong understanding of Networking & Security.
• Experience in L2/L3 production support, incident management, and root cause analysis.
• Experience working with global teams across multiple time zones.
• Strong communication, stakeholder management, and ownership mindset.
• Willingness to work from the Bangalore ITPL office, 5 days a week.
• Proficient in SECS/GEM protocols (E4, E5, E30, E37, E39, E40, E87, E90, E94, E116) for Equipment
• Experience in SEMI manufacturing process
• Good to Have
  • Experience with AI/GenAI concepts and AIOps practices.
  • Exposure to chaos engineering and resilience testing.
  • Azure (AZ-104/AZ-400), CKA, or CKAD certifications.
  • Bachelor’s degree in computer science or a related field.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered on digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.