Senior Support Engineer

Michelin Oy; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Michelin Oy is seeking a Senior Support Engineer - Application Support Analyst with 3–5 years of experience to ensure reliable, available, and high-performing enterprise applications. You will resolve incidents, coordinate with DevOps and development teams, and contribute to continual service improvement using Java, Angular, Kubernetes, and Generative AI.

Knowledge of ITIL, REST APIs, and microservices is essential.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

Responsibilities

• Manage and resolve incidents, service requests, and production issues following ITIL processes.

Skills

Java

Angular

Kubernetes

Docker

SQL

REST APIs

ITIL

Incident Management

Problem Management

Jira

Education

Bachelor’s degree in CS/IT/Engineering

Tools

ServiceNow

Jira

Job description

Senior Support Engineer - - - - - - - - - - - Application Support Analyst (3-5 Years Experience)

Mission

Ensure the reliability, availability, and performance of enterprise applications by providing effective production support, incident resolution, and continuous service improvement. Leverage Java, Angular, Kubernetes, and Generative AI technologies while adhering to ITIL best practices.

Job Summary

We are seeking a proactive Application Support Analyst with 3-5 years of experience in production and application support. The ideal candidate will have strong expertise in Java, Angular, Kubernetes, ITIL processes, and Generative AI technologies to support business- critical applications, troubleshoot production issues, drive operational excellence, and improve service delivery.

Key Responsibilities

• · Manage and resolve incidents, service requests, and production issues following ITIL processes.
• · Support and troubleshoot applications built using Java and Angular.
• · Monitor and support applications deployed on Kubernetes (K8s) environments.
• · Perform root cause analysis (RCA) and coordinate with Development, DevOps, Infrastructure, and Business teams.
• · Support Change and Problem Management activities, releases, deployments, and environment maintenance.
• · Troubleshoot APIs, microservices, databases, and containerized applications.
• · Monitor application logs, health, performance, and availability using monitoring tools.
• · Maintain knowledge articles, runbooks, and support documentation.
• · Leverage Generative AI tools for supporting automation, incident analysis, and knowledge management.
• · Participate in on-call support and major incident management activities.

Required Qualifications

• · Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• · 3-5 years of experience in Application/Production Support.
• · Strong knowledge of Incident Management, Change Management, Problem Management
• · Hands-on experience with Java, Angular, and Kubernetes.
• · Experience supporting microservices-based and containerized applications.
• · Knowledge of REST APIs, SQL, and application troubleshooting.
• · Experience with ServiceNow, Jira, or similar ITSM tools.
• · Strong analytical, communication, and problem-solving skills.

Skills Technical Skills

• · Application & Production Support
• · Java (Core Java, Spring Boot)
• · Angular
• · Kubernetes (K8s) & Docker
• · SQL & Database Querying
• · Incident, Change & Problem Management
• · Logs monitoring using OTEL and Grafana
• · ServiceNow / Jira
• · CI/CD & Release Support
• · Generative AI, Copilot, ChatGPT
• · AI-driven Support Automation

Soft Skills

• · Problem Solving
• · Stakeholder Management
• · Communication & Collaboration
• · Customer Focus
• · Continuous Learning

Preferred

• · ITIL Foundation Certification.
• · Experience supporting Java-based microservices and Angular applications in production environments.
• · Exposure to AI platforms.
• · Experience with DevOps and Agile/Scrum environments.
• · Basic scripting knowledge (Shell).

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward... Visit our website to discover more about us www.michelin.com