Senior Support Engineer

Infinite Computer Solutions; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Infinite Computer Solutions in Hyderabad, India is seeking a Senior Cardiology & Hemodynamics Applications Support Engineer to maintain and support cardiology, hemodynamics, EP, ECG/Holter, and PACS-related applications. The role ensures health and availability of clinical systems for business users.

The candidate will troubleshoot complex imaging workflows, coordinate with clinical teams, and manage incidents with ITIL practices, including on-call support for cath lab and EP lab operations.

Qualifications

• 5–8 years of experience in Cardiology/Hemodynamics applications support.
• Experience with cardiology imaging and EP platforms is preferred.
• Knowledge of healthcare compliance standards (HIPAA, HITRUST, SOC2) desirable.

Responsibilities

• Apply incident, problem, and change management across cardiology applications.
• Troubleshoot issues reported by clinicians and ensure resolution within SLAs.
• Monitor application health and respond to alerts to prevent disruption.
• Coordinate upgrades and post-upgrade validation of applications.
• Participate in go-live cutovers and after-hours support for cath/EP labs.
• Develop runbooks and knowledge-base articles to standardize resolutions.

Skills

Troubleshooting

Clinical stakeholder communication

ITIL awareness

Interoperability standards

Problem-solving in imaging

Education

BE/B.Tech

Tools

ServiceNow

Citrix/VDI

DICOM

HL7

PACS configuration

Job description

Senior Cardiology & Hemodynamics Applications Support Engineer

Summary

The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.

Key Responsibilities

• Apply incident, problems, and change management practices across the cardiology application portfolio - spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting - coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption.
• Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs - providing workarounds as quick fixes and implementing permanent fixes.
• Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users.
• Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation.
• Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems.
• Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations.
• Execute planned and unplanned downtime procedures - including Cath lab and EP lab downtime - and clinical workarounds and support post-downtime reconciliation.
• Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff.
• Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents.

Experience & Skills

• 5+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms.
• Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization
• Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems.
• Proficient in DICOM, HL7, and related interoperability standards.
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.
• Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.
• Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.

Preferred Qualifications

• ITIL v4 Foundation (or higher) certification.
• Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.
• Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI).
• Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.

Qualifications

BE/B.Tech

Range Of Year Experience-Min Year

5

Range Of Year Experience-Max Year

8