Application support

NTT DATA, Inc.; Dadri, Hyderabad, Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

NTT DATA, Inc. in India is seeking a healthcare IT operational specialist to handle incident and problem management for COTS healthcare apps. You will investigate complex L2/L3 incidents and drive problem resolution with urgency and adherence to SLAs.

You will proactively monitor apps, interfaces, and batch jobs, perform maintenance and vendor-coordinated upgrades, and support controlled releases with impact analysis and rollback planning.

Qualifications

• Experience in healthcare IT operations and incident management.
• Familiarity with HIPAA and data privacy requirements.
• Ability to coordinate with vendors and stakeholders for issue resolution.

Responsibilities

• Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications.
• Monitor application health, interfaces, and batch jobs; perform maintenance and upgrades.
• Assess and validate changes through controlled release processes with rollback planning.
• Coordinate with business users, IT teams, and third-party vendors for issues and escalations.
• Maintain knowledge articles, runbooks, and audit documentation to ensure regulatory compliance.

Skills

Digital patient experience

Omnichannel navigation

Virtual intake workflows

SEO for provider directories

Reputation analytics

EMR/CRM data flows

Digital chatbot/AI platforms

Provider listings data quality

Web integrations troubleshooting

Tools

EMR/CRM systems

Job description

Role & responsibilities

• Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
• Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Skill Description-

• Expertise in digital patient experience, omnichannel navigation, and virtual intake workflows
• Ability to support SEO-integrated provider directories & reputation analytics
• Skills managing consumer data flows into EMR/CRM systems
• Familiarity with digital chatbot/AI platforms and patient access pathways
• Data quality management for provider listings, locations, services
• Troubleshooting web integrations, mobile responsive tools, and identity access
• Experience working with Digitize Traditional Care Systems like Language Services Association,InQuicker and other similar applications