Application Support Engineer – Women's Health

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, Karnataka, India, seeks an Application Support and Maintenance professional for Healthcare Provider (Clinical Core - Women''s Health & Newborns). The role focuses on delivering L2/L3 support for EMR/EHR/HIS systems, ensuring high availability and reliability in clinical workflows.

This position requires collaboration with clinicians and IT teams, handling incidents, changes, and releases per ITIL, while maintaining documentation and compliance with

Responsibilities

• Provide L2/L3 production support for EMR, EHR, HIS and other healthcare applications.
• Monitor application performance, troubleshoot incidents, and resolve issues within SLA.
• Manage Incident, Request, Problem, Change, and Release Management per ITIL.
• Diagnose and resolve issues using logs, queries, and system analysis.
• Collaborate with physicians, nurses, technicians, and staff to support workflows.
• Coordinate with vendors and IT teams to drive timely issue resolution.
• Support upgrades, patch deployments, release validation, and testing.
• Develop and maintain operational docs and SOPs.
• Ensure compliance with healthcare regulations, security, privacy, and policies.
• Participate in on-call rotations for mission-critical applications.

Job description

Job Summary

We are currently seeking a Application Support and Maintenance - Healthcare Provider(Clinical Core - Women's Health & Newborns) to join our team in Bangalore, Karntaka (IN-KA), India (IN).

Responsibilities

• Mandatory Skill Set: Experience working within the US Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
• Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability, and system reliability.
• Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.
• Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.
• Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.
• Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.
• Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.
• Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.
• Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.
• Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.
• Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.
• Participate in on-call support rotations and provide production support for mission-critical healthcare applications.
• Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.