Senior Style Associate

Kushals Fashion Jewellery; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Kushals Fashion Jewellery in Hyderabad is seeking a Customer-Facing Sales Associate to join our team. You will build lasting relationships, understand customer preferences, and recommend products that match their style while meeting store targets.

You will drive solution-based sales, upsell higher-value items, and demonstrate POS proficiency. The role requires handling cash, inventory tasks, and contributing to visual merchandising and SOP adherence.

Qualifications

• Candidates must be aged 20–35 with 2 years of retail experience.
• HSC or graduate qualification acceptable.
• Proficient in basic computer skills and MS Office.
• Proven track record of exceeding sales targets.
• Experience in customer service and relationship building.
• Experience in handling cash and inventory management.
• Proficiency in POS systems and retail tech.
• Knowledge of visual merchandising.
• Flexible to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Achieve store sales targets and drive solution-based sales.
• Upsell and cross-sell to increase average transaction value.
• Address customer issues professionally and gather feedback.
• Assist in stock replenishment, inventory tracking, and shrinkage prevention.
• Follow SOPs and escalate bottlenecks.
• Mentor and train new team members.
• Handle cash transactions accurately.

Skills

Customer service

Sales targets

Mentoring

Cash handling

POS systems

Visual merchandising

MS Office

Communication skills

Education

HSC/Graduate

Tools

POS software

Job description

Job Description

Key Responsibilities

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts