Senior Staff Product Designer, AI Assistant

Armis; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

ServiceNow in Bengaluru leads enterprise software design and shapes an enterprise AI assistant experience within Slack and Microsoft Teams. This role sits in the Product Design team, collaborating with engineering and product management from the outset. Learn more about our team here.

The role partners with India-based engineers and global designers to define end-to-end experiences, raise design quality, and mentor teams while aligning with overall assistant strategy.

Qualifications

• 10+ years of relevant design experience with a portfolio.
• Experience leading cross-product initiatives and influencing strategy.
• Experience designing AI-powered products, collaboration tools, or enterprise workflows.
• Strong hands-on design skills from concepts to detailed specs and implementation.
• Ability to navigate ambiguity and communicate decisions clearly across global teams.
• Track record of mentoring designers and raising the bar for product experiences.

Responsibilities

• Own strategic design initiatives for Slack and Teams, shaping product direction and building a best-in-class AI assistant.
• Define end-to-end experiences, interaction patterns, and frameworks that extend across assistant surfaces, bringing broader product innovations into chat.
• Provide strategic direction and hands-on design leadership, partnering with India-based engineering teams and global product and design leaders.
• Keep initiatives aligned with the broader assistant strategy, sharing insights and decisions across teams.
• Elevate design quality through craft, mentorship, and influence across the organization.

Skills

Interaction design

Systems thinking

Product ownership

Cross-product leadership

AI products

Collaboration tools

Enterprise workflows

Slack familiarity

Teams familiarity

Hands-on design

Prototyping

Ambiguity navigation

Mentoring

Job description

Job Summary

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users and customers needs, with the mission to created product experiences they love. This role will work to shape our enterprise AI assistant experience within Slack and Microsoft Teams. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here.

Responsibilities

• Own strategic design initiatives for Slack and Teams, shaping product direction and building a best-in-class AI assistant that transforms how employees work.
• Define end-to-end experiences, interaction patterns, and frameworks that extend across assistant surfaces, bringing broader product innovations into chat and shaping the wider experience through your work.
• Provide strategic direction and hands-on design leadership, partnering closely with India-based engineering teams and global product and design leaders.
• Keep initiatives aligned with the broader assistant strategy, sharing insights and decisions across teams and building a cohesive experience.
• Elevate design quality through craft, mentorship, and influence across the organization.

Preferred Qualifications

• 10+ years of relevant design experience, with a portfolio demonstrating exceptional interaction design, systems thinking, and end-to-end product ownership.
• Experience leading complex, cross-product initiatives and influencing product strategy across multidisciplinary teams.
• Experience designing AI-powered products, collaboration tools, or enterprise workflows. Familiarity with Slack or Microsoft Teams is a plus.
• Strong hands-on design skills, from concepts and prototypes through detailed specifications and implementation.
• Ability to navigate ambiguity, balance user needs with platform constraints, and communicate decisions clearly across global teams.
• A track record of mentoring designers and raising the bar for product experiences.