Senior Specialist - Data Analytics & Insight

Marsh; Gurugram District; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Marsh is seeking a capable professional to join our Commercial Center of Excellence, based in Gurgaon, with a hybrid work arrangement requiring three days in the office each week. The role focuses on CRM (Microsoft Dynamics 365) support for Pacific region sales operations, ensuring accurate data, workflow hygiene, and responsive user support to drive efficient business processes.

You will manage CRM data quality, support UAT and license administration, and collaborate with stakeholders across

Qualifications

• Degree in Business, Data Analytics, or related field.
• 4-6 years in sales excellence or CRM data roles.
• Strong data quality and analytics capabilities.
• Excellent communication and stakeholder collaboration.
• Ability to adapt to evolving business needs.

Responsibilities

• Perform CRM data management and data hygiene across core workflows.
• Provide daily user support and fulfill data/reporting requests.
• Assist with UAT, license administration, and access controls.
• Support regional sales operations and performance tracking.
• Analyze data to identify trends and support business development in Pacific.

Skills

CRM data management

Data quality

Stakeholder management

Data analysis

License management

Education

Bachelor's degree in Business or Data Analytics

Master's degree in Statistics or Business Analytics (a plus)

Tools

Microsoft Dynamics 365

webCAS

Job description

Company: Marsh

We are seeking a talented individual to join our Commercial Center of Excellence team at Marsh. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

The role is designed to support Pacific regions Sales operations and is responsible for CRM (Microsoft Dynamics 365) support to business teams by driving strong system adoption, keeping CRM data accurate, and ensuring smooth day-to-day operations through user support, data requests, testing support, and license management.

We will count on you to:

• Deliver strong CRM execution for the Pacific regionby performing CRM data management activities, maintaining data hygiene across core workflows, and following established CRM standards and processes.
• Manage daily user support and request deliveryby handling CRM and webCAS (Internal Invoice System) enquiries, tracking tickets/requests to closure, and fulfilling routine data/reporting requests from business systems within agreed SLAs and quality checks.
• Support data quality and platform readiness activitiesby completing regular remediation tasks (leaver owners, expired/inactive records, missing fields, client activity updates), assisting with CRM UAT, and supporting user access/license administration in line with controls.
• Support regional sales operations and performance trackingby helping maintain key metrics, preparing inputs for reporting, and working with stakeholders across geographies to understand market needs and priorities.
• Provide data-driven support to commercial teamsby analyzing available data to identify trends and opportunities, improve sales efficiency, and support business development activities across Pacific.

What you need to have:

• Bachelor's degree in Business, Data Analytics, or a related field; a Master's degree in Statistics, Business Analytics, or a similar discipline is a plus.
• 4-6 years of proven experience in sales excellence environment, with a strong ability to manage CRM data and support actionable intelligence that drive business strategies and enhance sales performance.
• Strong project management skills with the ability to prioritize tasks and manage resources effectively, demonstrating agility by adapting to evolving business needs and requirements.
• Excellent communication skills, with the ability to articulate ideas clearly and effectively across various channels and audiences, ensuring alignment and understanding within the team and with stakeholders.
• Ability to build and maintain strong interpersonal relationships across the business and with stakeholders, fostering collaboration and trust to achieve common goals.
• Great problem-solving abilities to identify and resolve data discrepancies, ensuring data integrity and accuracy while leveraging insights to drive strategic decision-making and enhance overall business performance.

What makes you stand out?

• Self-starter with a proactive mindset, demonstrating strong ownership and the ability to resolve issues independently
• Ability to prioritize and handle multiple tasks in a demanding work environment and to work independently and on a team
• Ability to prioritize and manage multiple deadlines simultaneously
• Strong partnering skills with internal and external parties at all levels

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify