Senior Manager - Implementation Services US Pension Calc Config

Marsh; Gurugram District; Hybrid; INR 2,200,000 - 4,200,000; Full time

Job summary

Marsh invites a Senior Manager - Implementation Services to join its Wealth Implementations team in a hybrid role based in Gurugram/Noida, with three days in the office. The role focuses on delivering high‑quality wealth solutions, stakeholder management and rigorous analytics to drive client outcomes.

Ideal candidates will have 9+ years in the service industry, deep wealth domain expertise, and strong skills in RCA, planning, and agile delivery.

Qualifications

• Graduates with minimum 9 years’ experience in service industry.
• Subject Matter Expert in Wealth domain.
• Experienced on wealth platforms - Pension Manager, IPAS, Open, Calc Studio, Sonata, Superb.
• Expert in Root Cause Analysis (RCA) and techniques.
• Ability to forecast and plan resources for the project and estimate timelines.

Responsibilities

• Perform Planning activities to determine the best approach and techniques for self on the project.
• Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise.
• Perform stakeholder analysis and establish strong stakeholder relationships.
• Ensure requirements traceability is managed and maintained throughout the project lifecycle.
• Perform solution analysis to ensure that solution meets the needs of the requirements.
• Prepare functional and technical specifications, including mapping for all registry and ancillary systems.
• Elicit existing processes, document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU;
• Adhering to the User Centred Design processes, working to agreed sprint and release plans.
• Support test team activities including triage and impact analysis.
• Contribute to the development of new artefacts for re-use and to improve efficiency.
• Provide learnings back to Analyst Team and to contribute to continuous improvement.

Skills

Wealth domain

Stakeholder management

Analytical thinking

Agile/Scrum

Root Cause Analysis

Communication

Tools

ServiceNow

JIRA

Job description

Job Description:

We are seeking a talented individual to join our Wealth Implementations team at Mercer.

This role will be based in GGN / Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager - Implementation Services - Grade E

No of Positions: 1

What can you expect?

The purpose of this job is to deliver high quality solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

• Perform Planning activities to determine the best approach and techniques for self on the project
• Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise
• Perform stakeholder analysis and establish strong stakeholder relationships
• Ensure requirements traceability is managed and maintained throughout the project lifecycle
• Perform solution analysis to ensure that solution meets the needs of the requirements
• Prepare functional and technical specifications, including mapping for all registry and ancillary systems
• Elicit existing processes, document Current State, analyse change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU;
• Adhering to the User Centred Design processes, working to agreed sprint and release plans
• Support test team activities including triage and impact analysis
• Contribute to the development of new artefacts for re-use and to improve efficiency
• Provide learnings back to Analyst Team and to contribute to continuous improvement

We will count on you for:

Innovation/Creativity

• Able to deal with ambiguity & challenge the status quo
• Pioneer new approaches
• Able to apply critical thinking
• Decisions Making

Communication

• Own communication on projects/client assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals.

Note: Applicants should be flexible working in shifts

What you need to have:

Knowledge & Skills:

Graduates with minimum 9 years’ experience in service industry

Domain & Tools:

• Subject Matter Expert in Wealth (DB/DC) domain
• Experienced on wealth platforms - Pension Manager, IPAS, Open, Calc Studio, Sonata, Superb

Analysis

• Should be expert with doing Root Cause Analysis (RCA) and techniques.
• Ability to forecast and plan resources for the project and estimate timelines.
• Responsible for delivering all projects, scoping, resourcing, prioritization and providing estimates to stakeholders.
• Planning and Monitoring, Elicitation and Collaboration, Requirements Analysis and Design Definition, Solution Evaluation

Testing

• Breakpoint analysis of High complexity requirements to create a detailed test plan and corresponding user stories.

Configuration

• Subject Matter Expert in Calculator
• Well versed with System Integration concept
• Must have pension DB understanding and knowledge of acquirer calculation

Project / Task Management

• Good understanding of Agile and Scrum methodologies
• Service Now (now SPM) – Demand, Capacity and Allocation, Project Tracking
• Expert in using JIRA for day to day task management
• Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines.
• Should have the ability to collate and analyze project metrics.
• Ability to manage (delivery, Quality & tracking) projects.
• Understand the SOW, scope agreed, and SLAs agreed with client – connect with CRM and Sales team.
• Stakeholder Management

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Requirements: