Senior Specialist - Customer Relations

Statiq; Gurugram District; Sur place; INR 600 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Generous Leave Policy

Excellent Office Facilities

Learning and Development Opportunities

Quarterly Team Outings

Dynamic and Supportive Team

Résumé du poste

Statiq is seeking a customer-focused Account Manager to nurture and expand relationships with key clients, OEM partners, and enterprise accounts in the rapidly growing EV charging space in India. You will coordinate with Sales, Operations, and Service teams to resolve issues, drive engagement, and identify growth opportunities.

The role requires 2–5 years in relevant roles, strong communication, and a customer-first mindset, with the ability to manage multiple stakeholders in a fast-paced

Qualifications

• Bachelor’s degree in Business, Marketing, or related discipline; MBA preferred.
• 2–5 years of experience in Account Management, Customer Success, Client Relations, or similar roles.
• Strong communication, negotiation, and stakeholder management skills.
• Proven ability to build credibility and maintain long-term client relationships.
• Experience in handling customer escalations and cross-functional coordination.

Responsabilités

• Serve as primary contact for assigned accounts, resolving queries and complaints.
• Build and maintain relationships with key clients and enterprise accounts.
• Understand requirements and ensure follow-through across Sales, Operations, and Service teams.
• Own escalations end-to-end with clear communication and timely closure.
• Conduct periodic account reviews and identify opportunities for engagement and growth.
• Document customer interactions and outcomes in CRM systems.
• Prepare reports on account health and customer satisfaction for leadership.

Connaissances

Account Management

Customer Success

Client Relations

Stakeholder Management

Communication

Negotiation

Cross-functional collaboration

Formation

Bachelor’s degree in Business/Marketing

MBA (preferred)

Outils

CRM Systems

Description du poste

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as one of the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.

About the Role:

We are looking for a customer-focused and relationship-driven professional to manage and strengthen relationships with Statiq’s key clients, OEM partners, and enterprise accounts. This role will serve as a key point of contact for assigned accounts, ensuring timely resolution of queries and escalations while maintaining a consistently high standard of customer experience. You will work closely with Sales, Operations, Service/Field Engineering, and other internal teams to fulfil customer commitments, monitor account health, and proactively identify opportunities to strengthen engagement, retention, and business growth. The ideal candidate should combine strong relationship management skills with structured problem-solving, ownership, and the ability to manage multiple stakeholders in a fast-paced environment.

RESPONSIBILITIES:

• Serve as the primary point of contact for assigned accounts, ensuring timely and effective
• resolution of customer queries, concerns, and complaints.
• Build and maintain strong, long-term relationships with key clients, OEM partners, and
• enterprise accounts.
• Understand customer requirements, priorities, and challenges and ensure appropriate follow-
• through across internal teams.
• Coordinate with Sales, Operations, Service/Field Engineering, and other relevant teams to
• resolve escalations and fulfil customer commitments.
• Own customer escalations end-to-end, ensuring clear communication, timely follow-ups, and
• satisfactory closure.
• Conduct periodic check-ins and account reviews to gather feedback, understand evolving
• requirements, and proactively identify potential issues.
• Monitor account health and identify opportunities to improve customer engagement, retention,
• and long-term relationships.
• Identify potential upsell and cross-sell opportunities and coordinate with relevant business
• teams to support account growth.
• Maintain accurate records of customer interactions, complaints, escalations, follow-ups, and
• resolutions in CRM systems.
• Prepare regular reports on account health, complaint trends, customer satisfaction, and
• relationship status for leadership review.

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in Business, Marketing, or related discipline; MBA will be preferred.
• 2–5 years of experience in Account Management, Customer Success, Client Relations, Customer
• Relationship Management, or a similar customer-facing role.
• Strong communication, negotiation, interpersonal, and stakeholder management skills.
• Proven ability to build credibility and maintain strong, long-term relationships with clients and
• business partners.
• Experience managing customer complaints and escalations and driving them through to
• Ability to manage multiple accounts, priorities, and customer requirements in a fast-paced
• Strong problem-solving capabilities with a customer-first and ownership-driven mindset.
• Ability to work effectively with cross-functional teams and drive timely closure of customer
• commitments.
• Experience in B2B environments, particularly with OEM partners or enterprise accounts, will be
• preferred.
• Familiarity with structured complaints and escalation management processes will be an added
• advantage.
• Experience in EV, automotive, technology

WHAT'S IN IT FOR YOU?

• Generous Leave Policy: Benefit from a comprehensive leave policy for work-life balance.
• Excellent Office Facilities: Work in a modern and well-equipped office space.
• Learning and Development Opportunities: Access ongoing professional growth programs.
• Quarterly Team Outings: Engage in team-building activities and outings.
• Dynamic and Supportive Team: Collaborate with talented and supportive colleagues.