Relationship Manager

WOW Softech; Pune District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

WOW Softech is seeking an experienced Relationship Manager for EV charging solutions in Pune. You will manage key customer accounts, act as the bridge between customers and internal teams, and drive satisfaction across projects and services.

The role requires prior EV charging industry experience, strong communication, and a customer-centric mindset to build long-term partnerships with fleet operators, CPOs, and OEMs.

Formación

• Experience in CRM or KAM and customer success.
• EV charging industry experience is mandatory.
• Experience with large accounts such as fleet operators, CPOs or OEMs preferred.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Build and maintain strong relationships with key customers and strategic accounts.
• Act as the primary point of contact between customers and internal teams (Sales, Sales Ops, Service, Project).
• Understand customer requirements and ensure timely resolution of queries and concerns.
• Coordinate with internal stakeholders to ensure smooth project execution and service delivery.
• Monitor customer satisfaction and identify opportunities for account growth and retention.
• Conduct regular customer meetings, reviews and follow-ups.
• Support the sales team in enhancing customer engagement and long-term partnerships.

Conocimientos

Relationship management

Key account management

Customer success

Communication

Stakeholder management

Problem solving

Cross-functional coordination

Customer-centric mindset

Descripción del empleo

Job Title: Relationship Manager EV Charging Solutions

Location: Pune

Department: Sales & Customer Success

Experience: 78 Years

CTC: (Negotiable based on experience and market standards)

Job Summary

We are looking for an experienced Relationship Manager to manage key customer accounts in the EV charging industry. The role will act as a bridge between customers and internal teams, ensuring seamless communication, issue resolution, and customer satisfaction. The ideal candidate should have prior experience working with EV charging infrastructure companies and managing large customer accounts such as Charge Zone, fleet operators, CPOs, or similar stakeholders.

Key Responsibilities

• Build and maintain strong relationships with key customers and strategic accounts.
• Act as the primary point of contact between customers and internal teams (Sales, Sales Operations, Service, and Project teams).
• Understand customer requirements and ensure timely resolution of queries and concerns.
• Coordinate with internal stakeholders to ensure smooth project execution and service delivery.
• Monitor customer satisfaction and identify opportunities for account growth and retention.
• Conduct regular customer meetings, reviews, and follow-ups.
• Support the sales team in enhancing customer engagement and long-term partnerships.

Desired Candidate Profile

78 years of experience in Customer Relationship Management, Key Account Management, or Customer Success.

Experience in the EV charging infrastructure industry is mandatory.

Prior exposure to customers such as Charge Zone, CPOs, fleet operators, OEMs, or related EV ecosystem players.

Strong communication, stakeholder management, and problem-solving skills.

Ability to coordinate effectively across multiple internal departments. Customer-centric mindset with a focus on relationship building and retention.

Preferred Industry

EV Charging Infrastructure

EV Mobility

Renewable Energy

Electrical Equipment & Solutions

Immediate joiners or candidates with a short notice period will be preferred.