Senior Solution Architect - Salesforce

EPAM Systems; Coimbatore District; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

EPAM Systems is seeking a Salesforce Architect to lead an engineering team and guide customer Technology Directors through migrating an in-house Loyalty Platform to Salesforce Loyalty Cloud, ideally within the hospitality industry.

You will design stay processing, partner transactions, hotel and partner reimbursement, vouchers, promotions, APIs, and integrations with legacy systems, applying Loyalty Cloud expertise to drive architecture decisions and implementation with hands-on leadership.

Qualifications

• 14 to 18 years of overall experience with Salesforce expertise.
• Strong understanding of system integrations with MuleSoft, Kafka, Apigee and RESTful APIs.
• Hands-on leadership and ability to guide solution design at any level.
• Ability to move between high-level architecture and detailed technical design, including data models and flows.
• Consulting mindset with capability to grasp business challenges and scalable solutions.
• Execution-driven approach ensuring solutions work in production.

Responsibilities

• Serve as Technical Architect within a Scrum team, contributing to long-term vision and optimal use of Salesforce Loyalty Cloud in a large-scale hospitality implementation.
• Design stay processing, partner transactions, hotel and partner reimbursement, vouchers, promotions, APIs, and integrations with legacy systems.
• Apply Loyalty Cloud experience to design and guide solution architecture decisions.
• Drive delivery teams through all stages of implementation, from discussions with marketing on engagement strategy to reviewing data models and developer pull requests.
• Build and maintain strong relationships with the Head of Technology on the customer side, supporting validation of proposed solutions across teams.
• Understand long-term customer objectives and help define a sustainable technology and implementation roadmap.

Skills

Salesforce Architecture

Leadership

System Integrations

MuleSoft

Kafka

Apigee

REST APIs

Java

Solution Design

Job description

We are looking for a strong Salesforce Architect to lead an engineering team and guide customer Technology Directors through the journey of migrating an in-house Loyalty Platform to Salesforce. This role calls for a Salesforce Solution Architect with hands-on experience implementing Salesforce Loyalty Cloud, preferably within the hospitality industry.

Responsibilities

• Serve as Technical Architect within a Scrum team, contributing to the long-term vision and optimal use of Salesforce Loyalty Cloud in a large-scale hospitality implementation
• Design stay processing, partner transactions, hotel and partner reimbursement, vouchers, promotions, APIs, and integrations with legacy systems
• Apply real-world Loyalty Cloud experience to design and guide solution architecture decisions
• Drive delivery teams through all stages of implementation, from discussions with marketing teams on engagement strategy to reviewing data models, custom objects, and developer pull requests
• Build and maintain strong relationships with the Head of Technology on the customer side, supporting validation of proposed solutions across teams
• Understand long-term customer objectives and help define a sustainable technology and implementation roadmap

Requirements

• 14 to 18 years of overall experience, with deep Salesforce expertise, ideally stronger than average platform specialists
• Strong understanding of system integrations, with experience in MuleSoft, Kafka, and Apigee, along with RESTful APIs, as the platform serves as a backend for the entire IHG ecosystem
• Hands-on leadership skills, with readiness to perform code reviews, guide technical estimations, and assist with solution design at any level
• Ability to move seamlessly between high-level architecture and detailed technical design, including data models, process flows, and code structure
• Consulting mindset, with capability to grasp business challenges, technical constraints, and ecosystem complexity, and propose pragmatic, scalable solutions
• Execution-driven approach, ensuring that solutions work in production, not just on paper

Nice to have

• Background in hospitality
• Knowledge of Java
• Familiarity with REST API
• Understanding of Service Oriented Architecture (SOA)