Senior Solution Architect - Salesforce

EPAM Systems; Chennai District; On-site; INR 5,500,000 - 8,500,000; Full time

Job summary

EPAM Systems seeks a Salesforce Architect to lead an engineering team and guide customer Technology Directors through migrating a Loyalty Platform to Salesforce Loyalty Cloud, preferably in hospitality. You will shape integrations with MuleSoft, Kafka, and Apigee, and oversee data models and APIs across the enterprise.

The role requires deep Salesforce expertise with 14–18 years of experience and hands-on leadership to deliver production-grade solutions in a complex hospitality ecosystem.

Qualifications

• 14–18 years of overall experience with deep Salesforce expertise.
• Strong leadership and delivery management in large-scale projects.
• Hands-on architecture and solution design across complex integrations.

Responsibilities

• Serve as Technical Architect within a Scrum team guiding Loyalty Cloud usage.
• Design stay processing, partner transactions, vouchers, promotions and APIs.
• Lead solution architecture decisions with data models and object design.
• Drive delivery teams from discovery to production with stakeholders.
• Maintain relationships with Head of Technology to validate solutions.
• Define sustainable technology and implementation roadmaps.

Skills

Salesforce architecture

Leadership experience

System integrations

REST APIs

Loyalty Cloud expertise

Hospitality domain knowledge

Tools

MuleSoft

Kafka

Apigee

REST APIs

Job description

We are looking for a strong Salesforce Architect to lead an engineering team and guide customer Technology Directors through the journey of migrating an in-house Loyalty Platform to Salesforce. This role calls for a Salesforce Solution Architect with hands-on experience implementing Salesforce Loyalty Cloud, preferably within the hospitality industry.

Responsibilities

• Serve as Technical Architect within a Scrum team, contributing to the long-term vision and optimal use of Salesforce Loyalty Cloud in a large-scale hospitality implementation
• Design stay processing, partner transactions, hotel and partner reimbursement, vouchers, promotions, APIs, and integrations with legacy systems
• Apply real-world Loyalty Cloud experience to design and guide solution architecture decisions
• Drive delivery teams through all stages of implementation, from discussions with marketing teams on engagement strategy to reviewing data models, custom objects, and developer pull requests
• Build and maintain strong relationships with the Head of Technology on the customer side, supporting validation of proposed solutions across teams
• Understand long-term customer objectives and help define a sustainable technology and implementation roadmap

Requirements

• 14 to 18 years of overall experience, with deep Salesforce expertise, ideally stronger than average platform specialists
• Strong understanding of system integrations, with experience in MuleSoft, Kafka, and Apigee, along with RESTful APIs, as the platform serves as a backend for the entire IHG ecosystem
• Hands-on leadership skills, with readiness to perform code reviews, guide technical estimations, and assist with solution design at any level
• Ability to move seamlessly between high-level architecture and detailed technical design, including data models, process flows, and code structure
• Consulting mindset, with capability to grasp business challenges, technical constraints, and ecosystem complexity, and propose pragmatic, scalable solutions
• Execution-driven approach, ensuring that solutions work in production, not just on paper

Nice to have

• Background in hospitality
• Knowledge of Java
• Familiarity with REST API
• Understanding of Service Oriented Architecture (SOA)