Senior Software Engineer (L3 Support)

UMBO IDTech Pvt. ltd; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Riskcovry in Bengaluru, India is seeking a highly skilled Senior Software Engineer with strong backend and production support capabilities. The role blends development and on-call production support to resolve complex production issues and deliver scalable backend services using Node.js.

You will optimize APIs, refactor for maintainability, and participate in architecture discussions while coordinating with DevOps, QA, and product teams.

Qualifications

• 6+ years of backend development and production support experience.
• Experience with scalable, high-traffic systems.
• API integrations and RESTful services.
• Strong understanding of REST APIs and caching mechanisms.
• Experience with SQL databases and Observability tools.
• Experience handling production incidents and RCA.
• Proactive problem-solving and analytical skills.

Responsibilities

• Design and develop scalable backend services using Node.js.
• Optimize APIs for performance and reliability.
• Refactor code for maintainability and scalability.
• Implement system improvements from production insights.
• Participate in architecture discussions and technical planning.
• Handle complex L3 incidents, RCA, and production issues.
• Coordinate with DevOps, QA, and product teams during incidents.
• Own root cause analysis and implement permanent fixes.
• Improve observability, monitoring, and alerting mechanisms.

Skills

Backend development

Production support

Node.js

REST APIs

Caching Redis

SQL databases

Cloud AWS

Docker

Kubernetes

CI/CD pipelines

Tools

Redis

ELK

Grafana

CI/CD

Docker

Kubernetes

Job description

Insurance is one of the largest financial products in the world, yet it remains one of the hardest to distribute digitally. We’re changing that!

Riskcovry is an AI-first insurtech infrastructure platform that enables banks, lenders, fintechs, telecom companies, and digital platforms to embed insurance directly into their products and customer journeys.

Our API-first platform powers the full lifecycle of digital insurance distribution — from product configuration and policy issuance to commissions, claims, and reporting. This allows enterprises to launch and scale insurance programs quickly without building complex insurance infrastructure or managing multiple insurer integrations.

Today, businesses use Riskcovry to embed protection products like credit life, motor, device protection, and microinsurance into lending, payments, mobility, and digital ecosystems.

We’re building the infrastructure layer that makes insurance programmable, globally, much like how payment infrastructure transformed digital commerce.

Riskcovry is a venture-funded company backed by leading fintech investors and recognized by the industry for innovation, including awards such as “Insurtech of the Year” and “Best AI Innovation for Insurance Distribution.” Our platform powers digital insurance distribution across India, the Middle East, the UK, and expanding global markets.

Behind the platform is a team of builders, operators, and problem-solvers working at the intersection of insurance, technology, and financial services. We move fast, think boldly, and are driven by the opportunity to solve complex real-world problems at scale.

We are looking for a highly skilled Senior Software Engineer with strong development capabilities who can handle complex production issues, perform deep debugging, and contribute to backend development. This role will function as a hybrid Development + Production Support position, requiring strong system understanding and problem-solving skills.

Key Responsibilities

? Development Responsibilities

Design and develop scalable backend services using Node.js

Optimize APIs for performance and reliability

Refactor code to improve maintainability and scalability

Implement system improvements based on production learnings

Participate in architecture discussions and technical planning

? Production Support (L3)

Handle complex L3 incidents, RCA, and critical production issues

Analyze logs, API failures, DB queries, memory leaks, performance bottlenecks

Coordinate with DevOps, QA, and product teams during incidents

Own root cause analysis and implement permanent fixes

Improve observability, monitoring, and alerting mechanisms

Requirements

Required Skills & Experience

6+ years of experience in backend development and production support

Experience working on scalable, high-traffic systems

API integrations

Good understanding of:

REST APIs

Caching (Redis preferred)

SQL databases

Experience in handling production incidents

Strong analytical and problem-solving skills

Good to Have

Experience with cloud platforms (AWS preferred)

Experience with logging/monitoring tools (ELK, Grafana, etc.)

Exposure to containerized environments (Docker/Kubernetes)

Knowledge of CI/CD pipelines

Ownership mindset

Strong system thinking approach

Proactive in identifying potential system risks

Ideal Candidate Profile

Has worked in product-based or scalable startup environments Has handled high-severity production issues Can move between debugging and writing production-grade code Understands end-to-end system architecture