System Engineer

Riskcovry; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Riskcovry is seeking an experienced tech support professional to join their team in Bengaluru, India. Your main responsibilities will include L2/L3 support, troubleshooting, and collaboration with engineering teams to resolve issues effectively.

You should have at least 3 years of experience with SQL, Linux, and possess strong communication skills. A tech-savvy self-starter with an understanding of the insurance domain will thrive in this role.

Qualifications

• 3+ years of experience with SQL, Linux, and scripting languages.
• Excellent written and verbal communication skills.
• Hands-on experience delivering results-driven solutions.

Responsibilities

• Provide L2/L3 support and manage escalation.
• Troubleshoot and resolve issues efficiently.
• Collaborate with Dev/Engineering teams for problem resolution.

Skills

SQL

Linux

Scripting languages

Communication skills

Problem resolution

Tools

Freshdesk

Job description

Insurance is one of the largest financial products in the world, yet it remains one of the hardest to distribute digitally. We’re changing that!

Riskcovry is an AI-first insurtech infrastructure platform that enables banks, lenders, fintechs, telecom companies, and digital platforms to embed insurance directly into their products and customer journeys.

Our API-first platform powers the full lifecycle of digital insurance distribution — from product configuration and policy issuance to commissions, claims, and reporting. This allows enterprises to launch and scale insurance programs quickly without building complex insurance infrastructure or managing multiple insurer integrations.

Today, businesses use Riskcovry to embed protection products like credit life, motor, device protection, and microinsurance into lending, payments, mobility, and digital ecosystems.

We’re building the infrastructure layer that makes insurance programmable, globally, much like how payment infrastructure transformed digital commerce.

Riskcovry is a venture-funded company backed by leading fintech investors and recognized by the industry for innovation, including awards such as "Insurtech of the Year" and "Best AI Innovation for Insurance Distribution." Our platform powers digital insurance distribution across India, the Middle East, the UK, and expanding global markets.

Behind the platform is a team of builders, operators, and problem-solvers working at the intersection of insurance, technology, and financial services. We move fast, think boldly, and are driven by the opportunity to solve complex real-world problems at scale.

Responsibilities

• Experience with L2/L3 support, service management, escalation management, and KPI/SLAs tracking, measuring, and reporting.
• Should be very fluent in formal English in both writing and speech and should be able to convey the matter confidently to the client or customer.
• Troubleshoot and resolve issues in a fast-paced environment.
• Work towards issue resolution as a priority.
• Collaborate with the Dev/Engineering team to test and resolve issues.
• Modify procedures and documentation for problem resolution and day-to-day maintenance.
• Provide data management support for users/clients.
• emacs), restarting/troubleshooting non-responsive servers, and copying files from remote servers.

Qualifications

• Hands-on experience delivering results-driven solutions with proven business value.
• 3+ years of experience with SQL, Linux and scripting languages.
• Excellent written and verbal communication skills is a must.
• Familiar with queries, procedures, and query optimization.
• Strong experience in Linux operating environments.
• Ability to run simple scripts on Linux, preferably as a sudo user.
• Excellent interpersonal and collaboration skills.
• Familiarity with Agile/Iterative development frameworks.
• Self-starter with a positive attitude, comfortable working with product managers and developers.
• Knowledge of support tools (e.g., Freshdesk) is a plus.
• Prior knowledge of the insurance domain is a plus.
• Willingness to work over weekends or holidays during emergencies.