Senior Software Engineer (L3 Support)

Riskcovry; Bengaluru; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Riskcovry is seeking a highly skilled Senior Software Engineer to handle backend development and production support for its AI-first insurtech platform. The role focuses on building scalable services, resolving complex production issues, and ensuring high availability in a fast-moving, hybrid development environment.

You will work on designing backend systems, optimizing APIs, and contributing to architecture discussions, while collaborating with DevOps, QA, and product teams to minimize

Qualifications

• 6+ years of experience in backend development and production support.
• Experience with scalable, high-traffic systems.
• Experience with API integrations.
• Strong understanding of REST APIs.
• Experience in handling production incidents.
• Knowledge of caching (Redis).
• Experience with SQL databases.
• Familiarity with cloud platforms (AWS) is a plus.

Responsibilities

• Design and develop scalable backend services using Node.js.
• Optimize APIs for performance and reliability.
• Refactor code to improve maintainability and scalability.
• Implement system improvements based on production learnings.
• Participate in architecture discussions and technical planning.
• Handle complex L3 incidents, RCA, and critical production issues.
• Analyze logs, API failures, DB queries, memory leaks, performance bottlenecks.
• Coordinate with DevOps, QA, and product teams during incidents.
• Own root cause analysis and implement permanent fixes.
• Improve observability, monitoring, and alerting mechanisms.

Skills

Backend development

Production support

High-traffic systems

API integrations

REST APIs

Caching (Redis)

SQL databases

Incident management

Tools

Redis

Docker

Kubernetes

AWS

ELK

Grafana

CI/CD

Job description

Insurance is one of the largest financial products in the world, yet it remains one of the hardest to distribute digitally. We’re changing that!

Riskcovry is an AI-first insurtech infrastructure platform that enables banks, lenders, fintechs, telecom companies, and digital platforms to embed insurance directly into their products and customer journeys.

Our API-first platform powers the full lifecycle of digital insurance distribution — from product configuration and policy issuance to commissions, claims, and reporting. This allows enterprises to launch and scale insurance programs quickly without building complex insurance infrastructure or managing multiple insurer integrations.

Today, businesses use Riskcovry to embed protection products like credit life, motor, device protection, and microinsurance into lending, payments, mobility, and digital ecosystems.

We’re building the infrastructure layer that makes insurance programmable, globally, much like how payment infrastructure transformed digital commerce.

Riskcovry is a venture-funded company backed by leading fintech investors and recognized by the industry for innovation, including awards such as “Insurtech of the Year” and “Best AI Innovation for Insurance Distribution.” Our platform powers digital insurance distribution across India, the Middle East, the UK, and expanding global markets.

Behind the platform is a team of builders, operators, and problem-solvers working at the intersection of insurance, technology, and financial services. We move fast, think boldly, and are driven by the opportunity to solve complex real-world problems at scale.

We are looking for a highly skilled Senior Software Engineer with strong development capabilities who can handle complex production issues, perform deep debugging, and contribute to backend development. This role will function as a hybrid Development + Production Support position, requiring strong system understanding and problem-solving skills.

Key Responsibilities

? Development Responsibilities

Design and develop scalable backend services using Node.js

Optimize APIs for performance and reliability

Refactor code to improve maintainability and scalability

Implement system improvements based on production learnings

Participate in architecture discussions and technical planning

? Production Support (L3)

Handle complex L3 incidents, RCA, and critical production issues

Analyze logs, API failures, DB queries, memory leaks, performance bottlenecks

Coordinate with DevOps, QA, and product teams during incidents

Own root cause analysis and implement permanent fixes

Improve observability, monitoring, and alerting mechanisms

Requirements

Required Skills & Experience

6+ years of experience in backend development and production support

Experience working on scalable, high-traffic systems

API integrations

Good understanding of:

REST APIs

Caching (Redis preferred)

SQL databases

Experience in handling production incidents

Strong analytical and problem‑solving skills

Good to Have

Experience with cloud platforms (AWS preferred)

Experience with logging/monitoring tools (ELK, Grafana, etc.)

Exposure to containerized environments (Docker/Kubernetes)

Knowledge of CI/CD pipelines

Ownership mindset

Strong system thinking approach

Proactive in identifying potential system risks

Ideal Candidate Profile

Has worked in product-based or scalable starter environments Has handled high‑severity production issues Can move between debugging and writing production‑grade code Understands end‑to‑end system architecture