Senior Software Engineer

Geomatik; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Octave provides mission-critical software that helps organizations design, build, operate and protect assets. In this development role you will perform tasks under moderate supervision with some latitude for independent judgment, developing proficiency and growing with the Octave solution portfolio.

You will troubleshoot complex issues, document activities, train customers when required, and collaborate with solution development and product teams to improve products.

Qualifications

• Assists peers and troubleshoots technically complex issues.
• Develops technical documents, instructions and training materials.
• Has in-depth knowledge of Octave products and services.
• Communicates effectively with internal and external stakeholders.
• Documents activities and outcomes accurately.
• Builds growing relationships with customers.

Responsibilities

• Troubleshoots and resolves technically complex support issues.
• Interacts with solution development and product ownership teams to discuss design issues and develop solutions.
• Develops greater competencies across the Octave solution portfolio.
• May conduct customer training when required.

Skills

Interpersonal skills

Octave solution

CRM systems

Software support principles

Job description

In this career development position, individuals perform tasks and assignments as directed under moderate supervision and with some latitude for independent judgment.

• Possesses moderate skills and is developing proficiency within the discipline.
• May assist less experienced peers.
• Troubleshoots and resolves technically complex support issues.
• Interacts with solution development and product ownership teams to give feedback, discuss and document design issues, investigate problems, and develop solutions to meet the technological needs of users.
• Develops technical documents, instructions, and training for internal and external purposes.
• Possesses in-depth knowledge of the organizationâs products and/or services.
• Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
• Accurately documents activities and outcomes.
• Possesses strong competency in at least one Octave solution.
• Develops greater competencies across the Octave solution portfolio.
• Has a strong understanding of both software support principles and competencies in general software administration.
• Develops industry knowledge to build growing working relationships with customers.
• Develops a strong proficiency in Customer Relationship Management systems.
• May conduct customer training when required.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn .

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Recruitment Fraud Alert

Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [e-mail]