Job Overview
Role: Site Reliability Engineering (SRE) – senior role with development skills. Must have strong CI/CD pipelines experience.
Duration: Full Time
Responsibilities and Deliverables
- Development and Management of CI/CD and IaC Pipelines:
- Build, enhance, and maintain automated pipelines to support infrastructure deployment and maintenance for CX platforms.
- Ensure stability, scalability, and compliance of AWS environments supporting the CX Cloud.
- Automated Defect Remediation Solutions:
- Deliver automated systems for defect discovery, analysis, and remediation to improve infrastructure reliability and reduce manual intervention.
- Maintain a consistent, reusable, and efficient defect remediation workflow, including updating status and documentation in Jira and CDETS.
- Pipeline Implementation Using Specific Tools:
- Create and manage GitHub Actions workflows.
- Reporting and Documentation:
- Provide scheduled reports (weekly status, progress updates, quality reviews).
- Deliver solution documentation, knowledge transfer materials, and any training related to defect remediation workflows.
- Meet agreed service levels for timeliness (delivery of user stories/defects within weekly cycles) and quality (less than 10% defect rate in delivered work).
Work Products
- Automated CI/CD and IaC Pipelines: Fully developed and operational pipelines built using GitHub Actions and CloudBees CDRO, enabling automated deployment and maintenance of infrastructure.
- AWS Environment Configurations and Management: Documentation and configurations ensuring AWS environments are stable, scalable, and compliant with best practices.
- Defect Remediation Solutions: Automated tools and scripts that detect, analyze, and resolve infrastructure defects, integrated with Jira and CDETS for tracking and status updates.
- Technical Documentation:
- Solution designs and architecture documents.
- Knowledge transfer materials and training documentation for ongoing maintenance.
- Status Reports and Metrics: Regular (weekly/monthly) progress and performance reports detailing completed tasks, SLA adherence, defect resolution rates, and pipeline health.
- Updated Jira/CDETS Records: Detailed logs, comments, and attachments documenting each request’s lifecycle from discovery through remediation and validation.
Location
Location: Bengaluru, Karnataka, India
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
IT Services and IT Consulting
Summary
The work product is a combination of automated infrastructure tooling, operational cloud environment management, defect remediation deliverables, and comprehensive documentation and reporting to support SRE teams.