Senior ServiceNow Engineer

Cubic Corporation; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cubic Corporation in Hyderabad is seeking a Senior ServiceNow Engineer to oversee the ServiceNow environment at CTS. You will lead efforts in configuration, development, and administration, while collaborating directly with internal customers.

The ideal candidate will have a Bachelor's degree in Computer Science and at least five years of relevant experience, along with expertise in ServiceNow analysis and configuration. This role requires excellent problem-solving skills and the ability to mentor team members.

Qualifications

• Five (5)+ years of experience with ServiceNow analysis, configuration, development, and delivery.
• Excellent communication skills required.
• Experience in full lifecycle ServiceNow implementations.

Responsibilities

• Manage all aspects of CTS’s ServiceNow environment.
• Support ServiceNow and implement solutions.
• Collaborate with and support internal customers in configuration.

Skills

ServiceNow analysis

Configuration and development

Troubleshooting ServiceNow issues

Client‑side and server‑side scripting using JavaScript

Building Service Portals with HTML, CSS, and AngularJS

Agile (Scrum) project team development

Education

Bachelor’s degree in Computer Science or related discipline

Tools

ServiceNow

Integration Hub and Web Services Integration (SOAP, REST)

Job description

Business Unit: Cubic Transportation Systems. Cubic creates and delivers technology solutions in transportation and defense capabilities to support mission success and safety for the nation.

Job Summary

The Senior ServiceNow Engineer manages all aspects of CTS’s ServiceNow environment, including configuration, development, administration, and support. The engineer leads the development of strategies for optimal use of ServiceNow within CTS, works in a fast‑paced environment, and interfaces directly with internal customers and management.

Essential Job Duties and Responsibilities

• Take a lead role in supporting ServiceNow and implementing ServiceNow solutions within CTS.
• Serve as a ServiceNow Subject Matter Expert and provide technical guidance to other team members.
• Implement innovative ServiceNow solutions as assigned.
• Integrate ServiceNow with other/legacy systems at CTS.
• Participate in the design and recommendations of overall system functionality.
• Configure and maintain the system, ensuring consistency according to established governance.
• Collaborate with and support internal customers in the configuration and development of ServiceNow to support CTS business requirements.
• Assess user skill gaps and determine user training needs, develop and deliver ServiceNow user training.
• Collaborate with other team members to define and execute quality assurance measures, including detailed test plans.
• Participate in audit activities related to the Incident, Request, and Asset management processes.
• Participate in an on‑call rota to provide out‑of‑hours support.
• Comply with Cubic’s Quality Management System, Occupational Health, Safety, and Environment policies, and security policies.
• Other duties as requested.

Minimum Job Requirements

• Bachelor’s degree in Computer Science or another relevant discipline.
• Five (5)+ years of experience with ServiceNow analysis, configuration, development, and delivery of customizations and solutions.
• Experience in full lifecycle ServiceNow implementations with excellent communication skills.
• Experience with ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD, and Performance Analytics is desired.
• Preferred certifications: ITIL, ServiceNow System Administrator, ServiceNow Implementation Specialist.
• Expertise as a Business Analyst, including requirements gathering, process modelling, gap analysis, story development, and stakeholder management.
• Expertise in troubleshooting ServiceNow system issues and developing custom applications.
• Expertise with client‑side and server‑side scripting using JavaScript and Jelly.
• Expertise in building Service Portals and using HTML, CSS, and AngularJS.
• Expertise with legacy workflows as well as Workflow Studio.
• Experience with Integration Hub and Web Services Integration (SOAP, REST) is desired.
• Experience configuring and maintaining MID servers and developing Mobile applications is desired.
• Experience working with Agile (Scrum) project team development environments.
• Ability to write detailed documentation for both technical and non‑technical audiences.

Personal Qualities

• Self‑motivated with the ability to work individually and as part of a team, handle multiple tasks, set expectations, manage work, and deliver results.
• Ability to motivate and mentor others to achieve individual and shared goals.
• Resolute attitude with focused, high‑energy levels.
• Excellent written and verbal communication skills at all levels.
• Diligent, with good attention to detail.
• Problem‑solving ability and effective, timely resolutions.
• Excellent interpersonal skills with willingness to share knowledge, coach, and collaborate effectively.
• Analytical and technical problem‑solving ability.

Worker Type: Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law. For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help.