Senior ServiceNow Developer- Vashi Navi Mumbai

Morningstar; Navi Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Morningstar is seeking an experienced ServiceNow Developer to design, configure, and develop solutions across HRSD, HAM, SAM, CMDB and ITSM. You will deliver end-to-end configurations and ensure modules interoperate with Now Assist Virtual Agent.

Work with platform teams and business stakeholders to translate requirements into technical specs, develop catalogs, integrations, dashboards, and test automation; 6–8 years of hands-on ServiceNow experience required; CAD/CMDB certifications are highly

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 6 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD/HAM/Now Assist/ITSM/CMDB product expertise.
• In-depth knowledge of ITIL processes and ITSM best practices.
• Developed and ran ATF test cases to verify functionality and ensure stability.
• Strong analytical and problem-solving skills for effective ServiceNow solutions.
• Excellent communication and teamwork skills for cross-functional collaboration.
• Mainline ServiceNow certifications like CAD/HRSD/CMDB/SAM are desirable.
• Understanding of Agile development methodologies is a plus.

Responsibilities

• Design, configure, and develop ServiceNow applications and interfaces for HRSD, HAM, SAM, ITSM and CMDB requirements.
• Maintain and enhance a user-friendly Service Catalog with workflows and SLAs.
• Collaborate with platform teams and stakeholders to translate business needs into technical specs.
• Lead integrations and data migrations; manage 2–3 end-to-end integrations.
• Develop custom reports and dashboards; leverage Performance Analytics when possible.
• Drive testing and QA, including test automation to ensure reliability.
• Document configurations and developments comprehensively.

Skills

ServiceNow Development

ITIL Knowledge

ATF Testing

Agile Methodologies

Team Collaboration

Education

Bachelor's degree in Computer Science/IT

Tools

ServiceNow CAD

ServiceNow HRSD

CMDB

Job description

• ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.
• Strong knowledge and experience across ServiceNow product and process areas; HRSD, HAM, SAM,CMDB and ITSM preferred.
• Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
• Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
• Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.
• Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
• Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
• Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
• Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. 6 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD/ HAM /Now Assist Virtual Agent/ITSM/CMDB product expertise (Minimum 6 years of experience in ServiceNow Development for any 2 modules except ITSM).
• In-depth knowledge of ITIL processes and best practices for IT Service Management.
• Developed and ran ATF test cases to verify functionality and ensure overall system stability.
• Strong analytical and problem-solving skills to design effective ServiceNow solutions.
• Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
• Excellent organizational and time management skills to handle multiple projects simultaneously.
• ServiceNow mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable.
• Understanding of Agile development methodologies is a plus.

Morningstar is an equal opportunity employer!