Senior ServiceNow Developer

Sanofi; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Sanofi in Hyderabad is seeking a Senior ServiceNow Developer to own platform development, delivering scalable, high-performance ServiceNow solutions across service management processes. You will design, develop, and continuously improve applications, workflows, and integrations, and mentor junior developers while guiding cross-functional teams.

You will drive technical leadership, establish development standards, and partner with Digital teams and Business Analysts to align architecture with

Qualifications

• 5+ years of ServiceNow development and customization experience.
• Proven track record implementing and managing ServiceNow solutions in enterprise environments.
• Experience with CSM, SPM and HRSD modules and service management delivery.

Responsibilities

• Design and implement ServiceNow solutions in collaboration with DIGITAL teams, aligned with Designers and Analysts.
• Ensure code quality, performance, and adherence to development standards.
• Develop and maintain applications, workflows, and integrations on the ServiceNow platform.
• Establish technical roadmaps and drive continuous improvement based on metrics and feedback.
• Provide technical leadership, mentor juniors, and coordinate with cross-functional teams.

Skills

ServiceNow development

JavaScript

REST integrations

SOAP integrations

MID Server

ITIL / Agile

Stakeholder management

Tools

REST

SOAP

MID Server

AngularJS

HTML/CSS/Bootstrap

Job description

Our Team:

This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions

The Senior ServiceNow Developer serves as the technical owner of ServiceNow platform development, ensuring optimal implementation of solutions across service management processes. This role is responsible for designing, developing, and continuously improving ServiceNow applications to drive business value throughout the service lifecycle. The Senior Developer manages complex technical implementations while leading strategic development initiatives that require sophisticated coding and platform transformation.

Main Responsibilities

ServiceNow Platform Development

• Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts
• Take accountability for code quality, performance, and adherence to development standards
• Develop and maintain applications, workflows, and integrations within the ServiceNow platform
• Establish technical roadmaps that support business objectives and enhance service delivery capabilities

Solution Architecture and Implementation

• Guide development teams and business analysts on optimal technical approaches and provide expert implementation support
• Ensure coding best practices are followed in every sprint/delivery
• Create and maintain comprehensive technical documentation for developed applications and processes
• Coordinate with third-party vendors to manage technical activities and ensure timely completion
• Drive continuous improvement of implemented solutions based on performance metrics and user feedback

Technical Leadership

• Lead or contribute to strategic development projects requiring complex coding and platform customization
• Coordinate activities with cross-functional team members to drive project completion and technical excellence
• Establish and maintain development standards, methodologies, and governance
• Identify and mitigate technical risks through proactive planning and code reviews

Stakeholder Management and Technical Advocacy

• Translate business requirements into technical specifications and solutions
• Build partnerships across the organization to champion effective technical approaches
• Facilitate technical workshops and collaborative sessions to align stakeholders on solution architecture
• Mentor and guide junior developers, providing technical leadership and support

Innovation and Continuous Improvement

• Identify emerging ServiceNow capabilities and technologies that could benefit the organization
• Recommend process and technology improvements based on platform capabilities and industry best practices
• Implement measurement frameworks to evaluate solution effectiveness
• Drive adoption of new capabilities through technical enablement and knowledge sharing

Experience

About you

• 5+ years of experience in ServiceNow development and customization
• Proven track record in implementing and managing ServiceNow solutions in enterprise environments
• Experience with ServiceNow modules including CSM, SPM and HRSD platform capabilities
• Background in service management with focus on technical solution delivery
• Experience in a global, cross-functional environment

Soft skills

• Well-organized with ability to structure, prioritize, and meet deadlines
• Excellent communication skills with ability to explain technical concepts at different organizational levels
• Hands-on approach to problem-solving and solution implementation
• Effective business partnering and customer relationship management
• Strategic thinking with ability to connect technical solutions to business outcomes
• Advanced in ServiceNow platform development (JavaScript, business rules, UI policies, client scripts)
• Advanced in ServiceNow administration and configuration (CSM, SPM, HRSD modules)
• Advanced in integration technologies (REST, SOAP, MID Server)
• Advanced in workflow design and implementation
• Advanced in data privacy principles and security best practices
• Intermediate in developing and customizing Service Portal widgets using AngularJS, HTML, CSS, Bootstrap, and JavaScript
• Intermediate in configuring and maintaining Employee Center / Service Portal knowledge management capabilities
• Working knowledge of ITIL, Agile, and Continuous Improvement frameworks

Languages

English (fluent)

Pursue Progress, discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.