Senior Software Developer - ServiceNow

Bristol Myers Squibb; Hyderabad; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bristol Myers Squibb is seeking a ServiceNow Senior Developer to design, develop, and implement complex ServiceNow solutions that align with business needs. You will collaborate with stakeholders, maintain existing apps, troubleshoot issues, and mentor junior developers in a hybrid work model.

The role requires 6+ years of ServiceNow experience, ITSM/HRSD knowledge, and proficiency with Service Portal, Workspaces, and integration patterns. Strong communication and teamwork are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• 6+ years of experience in ServiceNow development and implementation.
• ServiceNow CSA/CAD/CIS/HRSD certifications are a plus.
• Hands-on experience with ServiceNow modules: Service Portal, HRSD, Workspaces, Virtual Agent.

Responsibilities

• Design, architect, develop, and implement complex ServiceNow solutions.
• Collaborate with stakeholders to understand requirements and deliver solutions that meet business needs.
• Maintain and enhance existing ServiceNow applications and integrations.
• Troubleshoot and resolve ServiceNow-related issues.
• Mentor junior developers and contribute to development standards.

Skills

ServiceNow development

IT service management

Agile development

Scripting languages

IT operations integration

Mentoring

Education

Bachelor's degree in Computer Science or related field

Tools

Service Portal

HR Service Delivery

Workspaces

Service Catalog

CSDM

Job description

Job Description:

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary:

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

The ServiceNow Senior Developer is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs. The ServiceNow Developer will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise.

Key Responsibilities

• Design, architect, develop, and implement complex ServiceNow solutions.
• Collaborate with business stakeholders to understand their requirements and develop solutions that address their business needs.
• Maintain and enhance existing ServiceNow applications.
• Troubleshoot and resolve ServiceNow-related issues.
• Stay up to date with the latest ServiceNow features and functionality.
• Mentor and train junior ServiceNow developers to enhance their technical skills.
• Contribute to the development and implementation of ServiceNow development standards and best practices.
• Collaborate with business analysts to identify, analyze, and document business processes that can be automated using ServiceNow.
• Work with IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.
• Apply a user experience-focused approach when designing, developing, and deploying customer-centric solutions.
• Participate in Agile planning ceremonies to define and prioritize ServiceNow tasks for upcoming sprints.
• Develop and test ServiceNow solutions in accordance with Agile methodologies.
• Deploy and support ServiceNow solutions in production environments.
• Monitor ServiceNow performance and troubleshoot issues to ensure optimal system functionality.
• Share knowledge and best practices with team members through code reviews, pair programming, and training sessions.
• Demonstrate self-direction and the ability to make sound decisions based on thorough data analysis and process evaluation.
• Lead the team by coordinating activities, providing technical guidance, and supporting team members to achieve project objectives.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 6+ years of experience in ServiceNow development and implementation.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or HR Service Delivery (HRSD) certification is a plus.
• Hands‑on experience with the following ServiceNow modules is required: Service Portal HR Service Delivery (HRSD) ServiceNow Workspaces Virtual Agent

Experience with the following ServiceNow modules is an added advantage:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Strategic Portfolio Management (SPM)
• Governance, Risk, and Compliance (GRC)

Additional Skills and Experience

• Experience with ServiceNow Flow Designer and Service Catalog.
• Experience with Agile development methodologies.
• Excellent problem‑solving and analytical skills.
• Strong communication, collaboration, and teamwork skills.
• Experience with ServiceNow integrations.
• Experience with ServiceNow reporting and analytics.
• Experience with ServiceNow scripting languages.
• Experience with ServiceNow performance tuning and optimization.
• Experience with ServiceNow family release upgrades.
• Experience with ServiceNow Workspace development.
• Knowledge of the ServiceNow Common Service Data Model (CSDM) framework is a plus.
• Experience with ServiceNow security and compliance is a plus.

#HYDIT #LI-Hybrid

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

For roles based in Washington State only: If you live in or expect to work from Washington State if hired for this position, please visit this page for important information about the Washington Fair Chance Act.

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [e-mail] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.