Sr ServiceNow Platform Developer

Accendra Health; India; On-site; INR 1,600,000 - 2,500,000; Full time

Benefits offered by this job

Access to certifications and training programs

Job summary

Accendra Health is seeking a highly experienced Senior ServiceNow Developer to lead technical design and implementation across the ServiceNow platform. The role involves managing end-to-end implementations and ensuring data integrity, compliance, and security.

Ideal candidates will have significant experience with ITSM, ITOM, and various ServiceNow modules, along with strong scripting skills in JavaScript and integration experience with enterprise systems. The position offers professional development access and opportunities for growth.

Qualifications

• Minimum 6 years of hands-on experience in ServiceNow.
• Solid knowledge in key modules including ITSM and ITOM.
• Proficient in scripting and configuration tasks.

Responsibilities

• Lead the design and development of solutions across ServiceNow.
• Ensure compliance and data integrity in implementations.
• Drive integration strategies with enterprise systems.

Skills

ServiceNow platform experience

Scripting in JavaScript

Integration Hub proficiency

Agile delivery methodologies

Troubleshooting skills

Education

BE/BTech, ME/MTech/BCA/MCA

Tools

MID Server

REST/SOAP APIs

Flow Designer

PowerShell

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Job Description

Owens & Minor is looking for a highly experienced and self‑driven Senior ServiceNow Developer to lead the technical design, development, and delivery of scalable solutions across the ServiceNow platform. This role will serve as the technical anchor for the platform, managing end‑to‑end implementations, integrations, and continuous improvements across multiple business domains. This role demands a proactive leader who thrives in complex enterprise environments and has a proven track record in building scalable ServiceNow solutions.

Become part of a dynamic team engaged across a wide spectrum of ServiceNow modules, including ITSM, ITOM, SPM, ITAM (SAM & HAM), CSM, Integration Hub, and custom applications. You’ll gain hands‑on experience in a robust and evolving ServiceNow ecosystem, opening the door to substantial growth opportunities.

We are deeply invested in your professional development, providing access to certifications, training programs, and learning credits to support and advance your expertise in the ServiceNow platform.

Essential Job Functions

• Lead design and development of solutions across the platform.
• Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions.
• Ensure platform compliance, data integrity, and security across implementations.
• Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third‑party connectors.
• Research and create POCs, technical design documents, deployment plans and test cases.
• Translate complex business needs into practical, scalable ServiceNow solutions through Agile delivery: Analysis, Design, Coding, Testing, Training, and Operational Support.
• Guide and mentor junior developers through regular code reviews and hands‑on collaboration.
• Perform scheduled cloning operations and ServiceNow upgrades.
• Document new and existing solutions and configurations across the platform for improved troubleshooting and support.
• Drive platform‑wide initiatives for cost optimization, automation, and digital transformation across domains such as CSM, HR, PMO, Facilities, Sourcing, and IT Operations.

Qualifications

BE/BTech, ME/MTech/BCA/MCA

• Minimum 6 years of hands‑on experience in designing and executing development strategies on the ServiceNow platform.
• Solid working knowledge in at least +4 key areas, such as ITSM, ITOM, ITAM (HAM & SAM), Service Portal, Employee Center, Integration Hub, HR Service Delivery, SPM, and CSM.
• Proficient in core platform scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI/Data Policies, UI Pages, UI Macros, ACLs, Fix Scripts, Database Views, Scheduled Jobs, and Custom Widgets.
• Strong experience with Flow Designer and Decision Builder, along with a good working knowledge of Process Automation Designer for building scalable, low/pro code workflows aligned with business processes.
• In‑depth experience using Integration Hub to streamline and enable bi‑directional data exchange with external systems, improving interoperability and process efficiency.
• Highly skilled in scripting languages and frameworks commonly used in ServiceNow, including JavaScript, GlideScript, AngularJS, HTML, and CSS. Experience with Jelly and PowerShell is a plus.
• Proven experience implementing secure integrations with third‑party tools using MID Server, SSL, Basic Auth, Mutual Authentication, OAuth 2.0.
• Capable of setting up and configuring MID Servers independently as required.
• Experience in configuring new identity providers and enabling Multi‑Provider Single Sign‑On (SSO) to ensure secure and seamless user authentication across the platform.
• Solid understanding of the Common Service Data Model (CSDM) framework, with deep expertise in CMDB population and normalization using tools like Discovery, Service Graph Connectors, and third‑party integrations such as Flexera.
• Knowledge of CMDB Data Certification and Attestation processes is a plus, particularly in supporting data accuracy, compliance, and governance.
• Demonstrated ability to design and develop Scoped Applications, ensuring scalability, maintainability, and governance.
• Good understanding of OOB Workspaces such as SOW, Asset Workspace, CMDB Workspace, and Software Asset Workspace; capable of implementing enhancements or identifying minor adjustments based on evolving business needs.
• Strong troubleshooting and optimization skills, leveraging Script Debugger, Script Tracer, logs, Transaction call chains/register, and techniques for slow query performance tuning.
• Good to have: Implementation experience with Strategic Portfolio Management (SPM) and Customer Service Management (CSM) modules.
• Good to have: Experience in building Conversational AI use cases using Virtual Agent or third‑party platforms like Moveworks to improve end‑user engagement and automate service interactions.
• Excellent work ethic and the ability to be a productive and reliable team member.
• Excellent communication, analytical, and problem‑solving skills.

Certifications & Knowledge

• ServiceNow Administration certification (Must Have)
• ServiceNow CIS one or more (Good to Have)
• ITIL

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.